What are the responsibilities and job description for the Restaurant Team Member position at Potbelly - RRGPB of Ohio LLC?
RESTAURANT TEAM MEMBER
*Full- and Part-Time Opportunities Available
As a Restaurant Team Member, you are joining a neighborhood sandwich concept that has been feeding customers’ smiles with warm, toasty sandwiches, hot soups, signature salads, hand-dipped shakes, fresh cookies, and other fresh menu items, customized just the way customers want them, for more than 45 years. RRGPB of Ohio - Potbelly promises Fresh, Fast & Friendly service in an environment that reflects the local neighborhood.
GENERAL DESCRIPTION
A Team Member's job is to make our customers really happy. Since they are the primary point of customer contact, it is up to the Team Member to provide our customers an excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.
Essential Responsibilities:
- Demonstrates and reinforces Company's behaviors and values.
- Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Company recipe manual standards.
- Comply with health and safety standards for food, cleanliness and safety of shop.
- Maintain personal hygiene standards, including wearing clean Potbelly uniform.
- Comply with established food safety requirements and practices.
- Comply with shop security and safety standards.
- Be speedy and accurate in fulfilling orders.
- Handle raw and finished waste according to established procedures.
- Make customers really happy.
- Engage in friendly conversation with customers in line.
- Act with a sense of urgency toward all customers in the shop.
Other Key Functions:
- Restock food line, chips and cooler.
- Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader
- Prepare meats and cheeses for different sandwiches.
- If 18 or older, uses the automatic slicer to prep food items.
- Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
- Operate cash register: handle, balance and follow all cash handling procedures.
- Effectively handle customer complaints/issues.
- Takes delivery/catering/pickup orders over the phone.
- Others duties as assigned.
EXPERIENCE, EDUCATION AND BEHAVIORS
- Must be at least 16 years of age.
- Must be friendly and customer service oriented.
- Strong verbal communication skills.
- Must possess neat and clean hygiene.
- Must be able to work in a fast-paced environment and have a sense of urgency.
- Ability to work as a team-player.
