Restaurant General Manager

Job Title: General Manager

Reports to: District Manager

Details: Full-Time, Exempt

General Description

The GM is the leader of the shop! GMs should bring their Positive Energy each and every day to Build and Inspire our teams and to make the environment a fun place for our customers, too. They should have the ability to see the “Big Picture” of running the business while simultaneously coaching and developing people, to execute outstanding product quality and exceptional customer service. The GM also builds sales and controls costs for each shift. They should multi-task and follow the Company's standard operating policies and procedures with a focus on the essential areas listed below:

Essential Function

In addition to following standard Potbelly operating policies and procedures, main areas of focus include (but are not limited to):

People

• Select and hire great employees who represent Potbelly Values.
• Train and develop all employees to the next level.
• Assess staff abilities. Create and implement effective development plans.
• Create and enforce a plan to reduce turnover.
• Delegate tasks to team and provide follow-up. Hold team accountable.
• Build relationships among team members.
• Provide timely and thorough performance appraisals based on defined goals and objectives for the shop.
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
  
  

Customers

• Make customers really happy.
• Effectively handle customer complaints/issues.
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty.
• Maintain a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met.
• Ensure product quality, safety and sanitation standards are met.
• Provide fast, friendly and accurate service.
• Continuously improve customer feedback program scores.
  
  

Sales

• Increase comp sales and deliver budgeted sales each period.
• Create marketing plan. Lead local shop marketing to increase sales.
• Create shop plan to continuously improve the business.
  
  

Profits

• Control cost of goods, variances and inventories within the shop.
• Staff and schedule appropriately to control labor costs.
• Ensure proper cash handling and deposit procedures are followed.
• Ensure appropriate inventory and ordering systems are in place.
• Must have financial literacy; Ability to understand and learn from financial reports.
• Ability to increase flow-through.
  
  

Experience, Education And Behaviors

• Possess an extremely strong work ethic.
• Has the initiative to solve problems and to get things done correctly and on time.
• Knows how and successfully grows our sales/business profitably.
• Minimum of at least 2 years as a Restaurant General Manager with P&L. responsibility.
• Bachelor’s degree preferred.
• Strong business acumen. Ability to see “Big Picture.”
• Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant.
• Must have Open availability.
• Must be trained and pass a Food Safety Certification course.
• Exceptional customer service skills.
• Strong time-management skills. Ability to multi-task, to prioritize and to organize.
• Strong interpersonal skills. Ability to select, develop, inspire and manage strong teams.
• Strong communication skills, both written and verbal.
• Ability to delegate, follow-up and hold team accountable.
• Microsoft Office skills.
  
  

Essential Physical Functions

• Must have the ability/stamina to work a minimum of 45 hours per week.
• Ability to stand/walk for 9-10 hours per day.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%)
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
  
  

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. We are an Equal Opportunity Employer.