Service Coordinator - Inspections & Testing

Position Summary

This position is responsible for ensuring compliance of elevator equipment as per requirements of local jurisdictions; coordinating and completing assigned activities and functions to ensure successful achievement of service and maintenance goals. 

Essential Duties:

·       Assist with scheduling inspections with customers, vendors and field staff

·       Coordinate resolution of violation and deficiencies as determined by the Assistant Service Manager

·       Maintain and update Test/Inspection log

·       Obtain required parts list from the field teams and provide PEC Parts with detailed information on required parts to address violations or deficiencies

·       Provide customers with weekly updates on the status of repairs and outstanding projects

·       Coordinate with the Service Manager to finalize standby dates and update calendars accordingly

·       Update Mom with notes to ensure accurate tracking of ongoing projects

·       Liaise with customers and local municipalities to schedule post-entrapment inspections and coordinate with service team to schedule a team to return elevators to service

·       Respond to on-call and dispatch mechanics as needed

·       Assist PEC inspections Manager with miscellaneous tasks as needed

·       Coordinate with service team to schedule field staff to complete violations

·       Follow-up with customer on completion of service and provide status updates.

·       Provide weekly reporting of testing and violation status to assistant service manager

·       Performs all responsibilities in accordance with PEC policies, procedures and professional expectations.

Other Duties: 

·       This position is based in the Potomac Elevator Company office premises and requires physical presence in the office during the work hours

·       The responsibilities of the position may change as per the requirements of the company. The candidate is expected to adapt to the needs and perform other duties as required. This includes serving as backup for other support staff when needed.