Medical Secretary/Receptionist ASC

Job Title: Medical Secretary/Receptionist

Our Practice

Potomac Urology Surgery Center is an expert urology ASC committed to providing the highest quality care to patients throughout the DMV area in the treatment of urology-related conditions through innovative urology procedures and surgeries. Our team of urologists is dedicated to offering patients a broad range of quality urology services in a warm and friendly environment to provide the very best in urologic care.

Potomac Urology Surgery Center services a wide variety of patients from all over Northern Virginia and Maryland seeking state-of-the- art care in urology with a personal touch to improve their outcomes.

The Position

We are looking for a passionate, engaged, Medical Secretary who is interested in a growing Urology ASC. The Urology Medical Secretary plays a crucial role in ensuring the delivery of high-quality patient care in our urology practice. This position requires a combination of clerical expertise, organizational abilities, attention to detail, ability to multitask, and compassion. As a Urology Medical Secretary you are the face of our practice, often being the first and/or last person our patients see. If you have a passion for helping others, great customer service skills, and experience in the medical field, we encourage you to apply.

General Summary/Responsibilities:

• Greet callers and in-office patients warmly and provide courteous service.
• Understand the responsibility of serving as the first point of contact for patients at our practice.
• Use sound judgment in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.
• Answers calls within three-four rings.
• When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.
• Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.
• Use the EMR system (eClinicalWorks) to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
• Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• Address patient concerns efficiently and effectively.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Other clerical duties as assigned by the office manager/administrator.
• Some travel required between multiple locations.

Performance Requirements:
Knowledge-

• Knowledge of medical practice protocols related to scheduling appointments and inputting patient demographics.
• Knowledge of EMR medical systems.
• Knowledge of medical terminology.
• Knowledge of grammar, spelling, and punctuation for general correspondence within patients’ charts.
• Knowledge of customer service, principles, and techniques.

Skills/Abilities-

• Self-starter with the ability to complete daily tasks with minimal supervision.
• Skill in communicating effectively with patients or providers about scheduling preferences.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.
• Ability to analyze situations and respond appropriately.
• Ability to use a multi-line phone system, including transferring calls.
• Ability to speak clearly and concisely to be heard by callers and patients.
• Excellent organizational and time management skills.
• Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
• Always maintain a professional and positive attitude.
• Common computer skills.
• Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.

Experience:

• Two-three years of medical office experience.
• Previous experience of a fast-paced, high patient volume doctors office.

Education:

• High school diploma or GED (required)

Job Type: Full-time

Salary: Based on experience

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 Hour Shift
• Monday to Friday

Work Remotely:

• No
• Occasional travel to other offices may be required depending on need

Location Requirement:

• National Harbor, MD

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• On-the-job training
• Paid time off
• Retirement plan

Medical Specialty:

• Urology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 3 years (Preferred)
• Medical office: 2 years (Required)

Ability to Relocate:

• Oxon Hill, MD: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20