What are the responsibilities and job description for the Operations Director Customer Service position at Potpourri Group?
Our company culture is built on collaboration, teamwork, and innovation, fostering an environment where creativity and passion thrive.
We seek talented professionals who share our vision and values, eager to contribute to our success.
The Senior Manager of Contact Center Operations will oversee the day-to-day operations of a segment of our organization's operations environment.
This individual will interpret and implement procedures, ensure employee conformance to established practices, and provide proper training to staff.
Accountabilities:
- Lead the Contact Center department to achieve high levels of efficiency and profitability
- Develop and implement effective strategies to drive growth and improve performance
- Manage daily business operations within budgetary constraints
- Ensure alignment of organizational goals and objectives
Requirements:
- Strong understanding of contact center systems and prior experience managing onsite contact center as well as third-party outsourcing vendor(s)
- Must be passionate about providing superior customer service
- Strong understanding of Technology and Reporting
- Leadership and strategic thinking abilities
- Organizational and time management skills
- Ability to recruit, train, and motivate personnel
- Effective communication and interpersonal skills
