What are the responsibilities and job description for the Customer Service Representative position at Potters Industries?
Potters is seeking a dedicated and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will serve as the primary liaison between the company and our customers, ensuring accurate and timely handling of customer inquiries and orders. This role involves supporting various departments, including Credit, Finance, IT, and Sales, to ensure customer needs are met efficiently. The CSR will manage customer accounts, process quotes, resolve issues, and support invoicing processes.
- Work hours: Monday - Friday, 9 AM - 6 PM
- Location: Malvern, PA
- Salary: Competitive
- Hybrid work: 2-3 days in office required
- Standard office environment with less than 5% travel required
Responsibilities
- Provide product/service information and resolve customer issues (phone, email, plant customer service).
- Collaborate with internal departments to address customer needs.
- Create/maintain customer accounts in SAP and manage customer data.
- Prepare quotes, process invoicing, resolve payment issues, and handle customer requests.
- Assist with credits, debits, and invoice revisions.
- Support training for new hires and assist with reporting.
Qualifications
- High School Diploma or Equivalent (Required).
- 3-5 years of Customer Service/Order Fulfillment experience, preferably in a manufacturing environment.
- SAP experience (Preferred).
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong communication, problem-solving, and customer service skills.
- Potters is an Equal Opportunity Employer. We encourage applicants from all backgrounds to apply.
