What are the responsibilities and job description for the Design Studio Specialist position at Pottery Barn?
JOB DESCRIPTION
Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
Position Summary
Provide customers with a unique shopping experience by offering excellent customer service. Meet or exceed personal sales goals, utilizing effective selling techniques and design expertise during in-store and in-home consultations.
Specific Responsibilities
* Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
* Perform productive in home consultations including the ability to accurately measure and assess the client's living space.
* Engage the clients in a professional and personable way that demonstrates your personal passion for the product.
* Maintain a professional appearance that represents the Pottery Barn brand.
* Create and present design plans based on client's needs, style, preferences and living space.
* Follow through on product arrivals and set up with each client to ensure a seamless experience.
* Demonstrate excellent clienteling skills including following up with clients regarding promotions, new product arrivals etc.
* Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals.
* Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
* Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
* Efficiently and accurately perform register transactions i.e., sales, returns, and exchanges.
* Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
* Perform other duties as assigned by management.
* Comply with all Company policies and procedures.
Personal Competencies
Global Business Acumen - Understand the complexity of business on a global scale. Embrace cultural and individual differences with empathy. Work with the nuances of specific local cultures to make informed decisions.
Strategic and Analytical Capability -- Ability to think globally, strategically, and objectively. Effectively translates data into actionable insights, strategies and financial plans.
Leading Teams -- Attracts, develops and motives the talent needed for current and future business requirements. Articulates an inspiring vision for the future, establishes high performance expectations and sets example through own behavior. Ensures alignment of individual goals with overall business objectives. Coaches team members to success and holds individuals accountable for achieving results.
Drive for Results -- Credibility earned through delivering results. Balances urgent and effective action, commitment to excellence, taking initiative to resolve problems and work quality. Demonstrates high initiative and provides leadership in a project-oriented environment.
Effective Communication -- Communicates clearly and effectively with associates at all levels, board members, external partners and customers. Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences.
Influence and Collaboration -- Builds and sustains collaborative relationships at multiple levels in the company. Able to work through complex disagreements and conflict to achieve resolution. Builds trust by including others and by keeping the cross-functional teams focused on the success of the entire company.
REQUIREMENTS AND QUALIFICATIONS
* 1-2 years retail sales experience, (specialty retail preferred, but not required.)
* 1-2 years customer service experience.
* Strong communication skills.
* Strong clienteling and customer follow-up skills.
* Ability to complete and coordinate complex large orders within a variety of sales channels.
* Ability to think proactively to anticipate client's needs.
* Experience in working with the six elements of design preferred.
* Proven ability to prioritize and handle multiple tasks simultaneously.
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
Job Type: Part-time
Work Location: In person
Job Description
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.
About The Team
Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.
Overview Of The Design Studio Specialist Role
You will inspire customers to express themselves in their home. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand.
Responsibilities
- Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
- Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
- Create and present design plans based on client's needs, style, preferences and living space
- Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
- Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
- Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment
Criteria
- Strong communication, clienteling and customer follow-up skills
- Ability to complete and coordinate complex large orders within a variety of sales channels
- Experience in working with the elements of design preferred
- Proven ability to prioritize and handle multiple tasks simultaneously
- 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required)
Physical Requirements
- Must be able to be mobile on the sales floor for extended periods of time
- Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
- Full time associates are expected to have open availability to meet the needs of the business.
- Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday).
- Our Mission Around Diversity, Equity & Inclusion
- We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.
- Depending on your position and your location, here are a few highlights of what you might be eligible for:
- A generous discount on all Williams-Sonoma, Inc. brands
- A 401(k) plan and other investment opportunities
- A wellness program that supports your physical, financial and emotional health
- Paid vacations and holidays (full-time)
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time
- Individual development plans and career pathing conversations
- Annual performance appraisals
- Cross-brand and cross-functional career opportunities
- Online learning opportunities through brand specific resources and WSI University
- Leadership development opportunities
- WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration
- This role is not eligible for relocation assistance.
- Williams-Sonoma, Inc. is an Equal Opportunity Employer
