Circulation Supervisor

Working at the Poudre Libraries is about being part of a dynamic organization that is transforming the community and having fun along the way. You’ll be instrumental in helping our library customers connect to the ideas, information, and resources that spark their curiosity and support lifelong learning. More than 1 million people come through our doors each year and tens of thousands more access important library services online and through our outreach efforts, making the Library District – and its staff – an indispensable public resource. Come check us out!

SELECTION PROCESS: All applicants must apply online and submit a cover letter and resume.

Applicants will receive an email acknowledgment when the application has been successfully submitted. Completed applications will be forwarded to the hiring manager. Applicants who are selected for further testing or interviews will be contacted by someone on the hiring team to schedule. Please keep your contact information up-to-date. NO PHONE CALLS, PLEASE.

Post-offer background check & MVR required.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The library may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Job Description

Job Title: Circulation Supervisor

Reports To: Library Manager

Department: Circulation

Location: Harmony Library

FLSA Status: Exempt

Job Classification: Classified

Annual Salary: $52,900 - $66,125

Updated: 1/2025

Summary: The Circulation Supervisor manages the staff and activities of the Circulation Department in order to ensure high-quality, equitable customer experiences and efficient operations. Coordinates work with library manager and other Circulation Supervisors in the Library District. Provides positive customer service experiences to customers of all ages, backgrounds, identities and abilities and ensures procedures and systems are established and maintained.

Essential Duties and Responsibilities include the following:

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all-inclusive.

• Oversees and coordinates all circulation activities within a District branch library.

• Manages hourly and classified staff to ensure equitable, courteous, efficient service to customers of all ages, backgrounds, identities and abilities.

• Models excellent customer service including de-escalation and problem-solving.

• Oversees hiring, training and supporting employees.

• Communicates job expectations to staff; provides coaching and development. Reviews job performance.

• Builds and maintains staff morale and trust. Manages staff concerns, needs and issues.

• Skilled at problem-solving and quick thinking, as well as being calm under pressure.

• Plans, assigns, and oversees the work of classified and hourly staff.

• Reviews and approves timesheets (payroll).

• Schedules hourly, classified and volunteer staff.

• Administers financial functions including customer payments, donations and refunds.

• Addresses issues relating to Circulation Department and works with Circulation Supervisors within the Library District to review and revise policies, training and department processes.

• Keeps current with various Library and office technologies, actively introducing and/or implementing new technologies.

• Develops, oversees and reviews ongoing projects, and plans at the department, branch and district level.

• Evaluates work processes and implements ways to improve workflows within the Circulation Department.

• Works closely with supervisor on branch operations, facility management and staff management. Works with other department managers and supervisors as needed.

• May serve on project and task-based teams.

• Writing skills, detail-orientation, ability to coordinate multiple ongoing events, and manage multiple library accounts.

• Experience in planning, coordinating meetings, and working on diversity-related programs or initiatives.

• Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.

• Acts as Person in Charge as needed; responds to and documents emergencies.

• Performs functions of employees supervised as needed.

• Works with the public to resolve problems and provide service.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent customer service skills including de-escalation skills.

• Excellent organizational, problem-solving and project management skills.

• Excellent written and oral communication skills.

• Supervisory, performance management, training and scheduling skills.

• Ability to use office technologies including basic word processing, email, spreadsheets, file management, Internet searching, printing, scanning, remote work platforms, cloud-based platforms.

• Strong basic math skills including the ability to process, analyze and report data.

• Emergency response and conflict resolution skills.

• Ability to work within allotted staffing budget.

• Must have the ability to learn and become proficient in skills, functions and technologies required to perform job duties.

• Demonstrates and supports a culture of diversity, equity and inclusion.

• Must work effectively both independently and cooperatively as part of a team. Must maintain effective working relationships with staff, management, peers, vendors and the public.

• Knowledge of department services and operations.

• Knowledge of applicable federal, state and institutional laws and policies.

Education/Experience:

High School diploma or GED required. Associate’s degree, Bachelor’s degree or higher preferred. One to three years of related experience in Library/Circulation work required. Office or staff management, customer service, or equivalent combination of education and experience for three years is preferred.

Language Abilities:

Ability to speak, read, write, analyze, and interpret English required. Spanish language skills preferred. Ability to effectively present information and respond to questions from colleagues, staff, customers and the general public.

Reasoning Abilities:

Ability to solve practical problems and manage variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates and Licenses:

None required.

Supervisory Responsibilities:

This position is responsible for the supervision of Customer Experience Representative (hourly) staff, Assistant Circulation Supervisors (part-time staff) and volunteers.

Work Environment:

Primary work is performed in a busy library environment with most of the work day seated or working near a computer station. Extensive interaction with customers and staff while working on multiple tasks. Noise level can fluctuate from moderate to loud. A Circulation Supervisor is required to work a variety of scheduled hours including days, nights, and weekends as needed.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; talk and hear; use hands to handle, or feel. The demands on the visual sense are extremely high. The employee frequently is required to reach with hands and arms; stoop, kneel, crouch or crawl; climb and balance. The employee is regularly required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Push moveable carts loaded to a maximum of 150 pounds.

Poudre Libraries will make reasonable accommodations for access to Library District services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6740 for assistance.

Poudre Libraries is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to gender (regardless of gender identity or gender expression), race, color, religion, creed, national origin, ancestry, age 40 years or older, marital status, disability, sexual orientation, genetic information, pregnancy or other characteristics protected by law. For the purpose of this Library District policy “sexual orientation” means a person’s actual or perceived orientation toward heterosexuality, homosexuality, and bisexuality.

Note: Some information in your application may be public information under the Colorado Open Records Act.

This position is eligible for Classified benefits (prorated, if part-time).

Poudre Libraries creates opportunities and builds connections to strengthen our community.

Just as the Poudre River flows through the region and sustains life across the high plains of northern Colorado, Poudre Libraries is where the free flow of information cultivates growth and serves as a steady, limitless source of renewal for all of its communities.