What are the responsibilities and job description for the Service Manager position at Pow'r Point Generator Power Systems?
Job Summary
We are seeking a dynamic and experienced Service Manager to lead our generator service department. This role requires effective leadership skills & technical knowledge while maintaining high standards of quality and efficiency in all operations.
Responsibilities
- Oversee daily operations of the service department, ensuring smooth workflow and optimal productivity.
- Manage and mentor the service team, providing guidance and support to enhance their performance.
- Handle warranty claims, ensuring timely processing of warranty documentation and coordination with manufacturers as needed.
- Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and providing timely updates on repair & warranty status.
- Develop and implement service department policies, procedures, and best practices.
- Collaborate with the sales team to identify upselling opportunities for additional services and repairs.
- Assist in diagnosing and troubleshooting generator system issues as needed.
- Provide parts and product knowledge to team members ensuring they are equipped to assist customers effectively.
- Stay updated on industry trends, technology advancements, and regulatory requirements.
Qualifications
- 4 years of experience in generator service, repair, or related electrical field.
- 1 years of leadership or management experience in a service-related industry.
- Strong technical knowledge of generator systems (residential and commercial) preferred.
- Excellent leadership, problem-solving, and customer service skills.
- Strong organizational skills with attention to detail to manage multiple tasks efficiently.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Saco, ME 04072 (Required)
Ability to Relocate:
- Saco, ME 04072: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000