What are the responsibilities and job description for the Contract IT Project Manager position at Powder Mountain Resort?
Description
Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.
We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.
We Are:
Big Hearted - Passion, Caring & Warm, Joyful, Generous
Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback
Who Pick Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless
Our Commitment to Equality:
Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.
Appearance Guidelines:
Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.
Requirements
The Contract IT Project Manager shall provide project management services to Powder Mountain's IT department, taking direction from and working under the guidance of the Sr. Director of IT Initiatives. The contractor will oversee the successful implementation of a new Customer Relationship Management (CRM) system. This project aims to enhance customer engagement, streamline sales and support operations, and improve overall business efficiency. This contract term is expected to span 8-12 months and requires on-site presence at Powder Mountain HQ in Eden, UT.
Objectives:
- Lead the end-to-end implementation of the CRM system.
- Ensure alignment with business requirements and organizational goals.
- Coordinate between internal stakeholders and external vendors.
- Manage project timelines, budget, and deliverables.
- Facilitate user training and change management efforts.
Key Responsibilities:
- Develop a comprehensive project plan, including scope, timeline, and milestones.
- Act as the primary point of contact between stakeholders, IT teams, and CRM vendors.
- Identify and mitigate risks that may impact project success.
- Oversee system integration with existing platforms, including; sales, membership, food and beverage, data warehouse, CDP and resort operating systems.
- Ensure data migration and accuracy within the new system.
- Provide regular updates and reports to leadership.
- Organize user training sessions and documentation.
- Conduct post-implementation evaluation and continuous improvement measures.
Qualifications:
- Proven experience leading CRM implementations, ideally in the resort or hospitality space.
- Strong understanding of CRM strategies that enhance frontline staff efficiency and improve customer experiences.
- Ability to consolidate and align data from multiple systems, ensuring a holistic and accessible view of customer interactions.
- Familiarity with and competency in managing integration teams/vendors to support data consistency and movement between systems.
- Strong project management, organization, reporting and risk mitigation.
- Familiarity with change management principals, including partnering with stakeholders to plan for and execute on change management areas impacted by this project.
Deliverables:
- Project Plan and Timeline
- CRM Requirements Documentation
- Risk Assessment Report
- Training Materials and User Guides
- System Integration Plan
- Post-Implementation Review and Performance Metrics
