What are the responsibilities and job description for the FOH Team Member position at Powder Mountain Resort?
Description
Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.
We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.
We Are:
Big Hearted - Passion, Caring & Warm, Joyful, Generous
Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback
Who Pick Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless
Our Commitment to Equality:
Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.
Appearance Guidelines:
Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.
Perks of Joining Our Big-Hearted Champions:
- 401K Plan and company match
- Employee Assistance Program
- Seasonal Ski & Summer Passes for self, self & dependents Buddy Vouchers
- UTA Ski Bus Pass and Employee Shuttle Service
- Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
- Powder Mountain Snowsports School Discounted Lessons
- Access to Expertvoice.com, Outdoorly.com Outdoor Prolink and partner discounts.
- Powder Mountain on-snow uniform for specific roles.
- Free On-site Gourmet Employee meals
Requirements
Job Title: FOH Team Member
Department: Food & Beverage, Powder Haven
Status: Seasonal PT
Reporting To: FOH Manager
Position Overview:
Powder Mountain’s exclusive private community is seeking experienced front of house staff for our Powder Haven facilities; Skylodge at the top of Powder Mountain and Powder Landing on the shore of Pineview Reservoir.
We recommend reading “Unreasonable Hospitality” written by Will Guidara, as this is the standard of service we provide to guests at Powder haven.
Key Responsibilities:
- A commitment to delivering an unparalleled level of hospitality to all guests.
- Anticipate and fulfill guest needs, going above and beyond to create memorable experiences.
- Foster a warm and welcoming atmosphere that reflects the Skylodge's exclusive and inviting.
- Deliver exceptional, personalized service that will exceed guest expectations.
- Train and mentor front of house staff on service standards, including proper table etiquette, guest interaction, and conflict resolution.
- Be able answer guest inquiries about allergens, menu pairing, sourcing of ingredients.
- Have deep knowledge of menu offerings and beverage pairings.
- Be polite, polished and courteous.
- Receive guest meal and beverage requests and deliver in a timely manner.
- Offer table service and clear table when appropriate.
- Have knowledge of Powder Mountain/Haven events, terrain and conditions.
- Partner if culinary staff, being a team player.
- Follow food preparation and presentation guidelines.
Requirements and/or Qualifications:
- Minimum of 2 years of experience in front of house roles in high-end or luxury hospitality environments.
- Current Utah Food Handlers Permit
- Current Sips & Tips Certification
- Age 21 required.
- Reliable Transportation or dedication to using UTA and shuttle services.
- Work evenings, weekends, and holidays as required.
- Proven leadership abilities with the capability to inspire and motivate a team.
- Maintain excellent hygiene and a professional appearance, with an added focus on seasonal specifications.
- Extreme punctuality
Physical Requirements -Must be able to perform physical activities such as, but not limited to:
- Sufficient physical ability and mobility to walk, sit and stand for prolonged periods of time
- Manual dexterity to operate a computer and other common F&B/Sales equipment on a constant basis
- Frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements
- Ability to lift and carry up to 40 lbs.
Working Environment:
- Primarily working outdoors in sunny conditions at 8,000 ft elevation
- Fast-paced, team-oriented environment.
- Flexible hours based on operational needs.
Salary : $28
