FOH Team Member

Description

Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent—and we’re revolutionizing the ski industry along the way. Join our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.

We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big Hearted - Passion, Caring & Warm, Joyful, Generous

Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback

Who Picks Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. 

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions:

Seasonal Ski & Summer Passes for self, self & dependents Buddy Vouchers

• UTA Ski Bus Pass and Employee Shuttle Service 
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee Meals
• Beautiful, creative workspace

*Please note, we will start to consider candidates for this role effective 08/01/2024

Requirements

Position: F&B Front of House Team Member

Role: Full and Part-Time Seasonal Position

Reporting To: Front of House Manager  

Powder Mountain’s exclusive private community is seeking experienced front of house staff for our Powder Haven facilities; Skylodge at the top of Powder Mountain and Powder Landing on the shore of Pineview Reservoir.

We recommend reading “Unreasonable Hospitality” written by Will Guidara, as this is the standard of service, we provide to guests at Powder haven.

Role Requirements

· A commitment to delivering an unparalleled level of hospitality to all guests.

· Anticipate and fulfill guest needs, going above and beyond to create memorable experiences.

· Foster a warm and welcoming atmosphere that reflects the Skylodge's exclusive and inviting. 

· Deliver exceptional, personalized service that will exceed guest expectations.

· Train and mentor front of house staff on service standards, including proper table etiquette, guest interaction, and conflict resolution.

· Be able answer guest inquiries about allergens, menu pairing, sourcing of ingredients.

· Have deep knowledge of menu offerings and beverage pairings.

· Be polite, polished and courteous.

· Receive guest meal and beverage requests and deliver in a timely manner.

· Offer table service and clear table when appropriate.

· Have knowledge of Powder Mountain/Haven events, terrain and conditions.

· Partner if culinary staff, being a team player.

· Follow food preparation and presentation guidelines.

Qualification Requirements:

· Minimum of 2 years of experience in front of house roles in high-end or luxury hospitality environments.

· Current Utah Food Handlers Permit

· Current Sips & Tips Certification

· Age 21 required.

· Reliable Transportation or dedication to using UTA and shuttle services.

· Work evenings, weekends, and holidays as required.

· Proven leadership abilities with the capability to inspire and motivate a team.

· Maintain excellent hygiene and a professional appearance, with an added focus on seasonal specifications.

· Extreme punctuality