What are the responsibilities and job description for the Ticket Sales Associate position at Powder Mountain Resort?
Description
Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent—and we’re revolutionizing the ski industry along the way. Join our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.
We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.
We Are:
Big Hearted - Passion, Caring & Warm, Joyful, Generous
Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback
Who Picks Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless
Our Commitment to Equality:
Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.
Appearance Guidelines:
Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.
Perks of Joining Our Big-Hearted Champions:
- Powder Mountain Season Pass
- Powder Mountain Season Pass for Spouse & Dependents - For Qualifying Employees
- Buddy Passes
- UTA Ski Bus Pass & Employee Shuttle
- Powder Mountain Retail/Rental & F&B Facility Discount
- Access to Expertvoice.com & Outdoordly.com and other partner discounts.
- Powder Mountain on-snow uniform for specific roles.
- Free On-Site Gourmet Employee Meals
- Employee Assistance Program
- Discounts Lift Tickets to ISAA Resorts
Requirements
Job Title: Guest Services, Ticket Sales Associate
Status: Full-Time & Part-Time, Seasonal, Exempt - Hourly
Reporting To: Powder Mountain Manager of Ticket Sales
Job Description:
Powder Mountain is seeking a friendly, polished and professional Ticket Sales/Guest Service Agent for our 24/25 Winter Season. If you are self-motivated and interested in providing an exceptional experience for our guests, you are a great fit!
We have exciting plans for Powder Mountain and Powder Haven, now is the perfect time to join our team!
Role Specific Responsibilities:
- Maintain in-depth knowledge of Powder Mountain’s season pass and day pass offerings.
- Have in-depth knowledge of Powder Mountain and Powder Haven’s terrain.
- Ability to relay appropriate product to guest’s needs.
- Welcome guests in a polite and friendly manner, address their concerns and answer questions.
- Accurately and efficiently process lift tickets, capture guest data, provide access.
- Ability to handle high volumes of customer interaction.
- Never tell a guest “I don’t know,” always work to find the answer.
- Perform daily opening and closing procedure on point-of-sale system.
- Work on a computer with a high degree of accuracy, while maintaining customer contact.
- Willing to cross-train and work in all areas/locations of Powder Mountain
- Maintain a clean workstation and enjoy working in a team.
- Occasionally clear snow and or ice from ticket window line.
- Other duties as assigned.
Role Specific Qualifications
- 18 years old or older.
- Be polished, polite, resourceful, and one-step-ahead of the needs of our guests.
- Proficient with computers and point of sale systems.
- Be able to multi-task and efficiently handle competing priorities.
- Cash handling experience.
- Desire to work at 9,000 ft elevation with exposure to inclement weather.
- Reliable transportation, or commitment to using UTA.
- Ability to work, weekends, holiday, evenings, on call.
- Adhere to flexible schedule with early mornings and late departures.
Salary : $20
