Home Services Coordinator

Description

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are

Big Hearted - Passion, Caring & Warm, Joyful, Generous

Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback

Who Pick Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless

Our Commitment To Equality

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.

Appearance Guidelines

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks Of Joining Our Big-Hearted Champions

• Health, Vision, Dental Benefits
• 401K Plan and company match
• Employee Assistance Program
• Generous Paid Time Off
• Company provided Life Insurance & Short-Term Disability
• Seasonal Ski & Summer Passes for self, self & dependents Buddy Vouchers
• Life Style Spending Account
• Education Assistance
• UTA Ski Bus Pass and Employee Shuttle Service
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com, Outdoor Prolink and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee Lunches
• Flexible and Hybrid Workplace Environment
• New Modern Office with Indoor/Outdoor Meeting Spaces
  
  

Requirements

Job Title: Home Services Coordinator

Department: Home Services

Status: FT Year Round Hourly

Reporting To: Home Services Manager

Position Overview

The Home Services Coordinator will be responsible for providing administrative support for all Home Services activities across Powder Mountain. We are seeking a proactive and detail-oriented individual to support our Home Services team in managing HOA and private residences' snow removal contracts, work requests, snow removal scheduling, trash collection, and ensuring the coordination and smooth flow of information amongst the Home Services team, vendors, HOA, resort and homeowners. This position will be the key point of contact for all communications between homeowners, guests, property managers and Powder Haven HOA for the Home Services Team. Excellent communication and customer service skills is a must! This position will be responsible for addressing and resolving inquiries from homeowners, guests, or vendors promptly and professionally.

Key Responsibilities

• Address and resolve inquiries from homeowners, guests, and vendors promptly and professionally.
• Have excellent verbal and written communication skills, fielding a high volume of phone calls and emails from homeowners and guests.
• Work closely with the Home Services Manager, supervisor, and team leads daily, to ensure department needs are being met.
• Assign work requests to Home Services Technicians for completion.
• Follow work requests through to completion and close them as they are completed.
• Work closely with other Powder Mountain departments to ensure work requests are completed promptly and new requests are submitted via the ticketing system.
• Liaison with outside vendors. Tasks such as obtaining quotes, scheduling of work, and making sure invoices are paid.
• Order and track repair parts as needed for work request completion.
• Assist the Home Services Manager with scheduling Home Services Technicians.
• Participate in Home Services operating budget planning for the coming year.
• Perform regular site inspections with the Home Services Manager.
• Assess areas of improvement within the Home Services Department.
• Maintain homeowner contracts for snow removal and trash collection
  
  

Requirements And/or Qualifications

• Ability to coordinate and work with multiple departments.
• Excellent verbal and written communication skills.
• Manage multiple tasks simultaneously, establish priorities, meet deadlines, and solve problems.
• Must be able to handle confidential matters with absolute discretion.
• Proactive solution-based approach which includes strong decision making and judgment.
• Excellent presentation skills, organization, and attention to detail.
• Must have a valid driver’s license – NO major violations on driving record.
• Reliable Transportation Required
• Weekend and holiday work required
• Flexible schedule; work occasional overtime as requested
• Experience with Google Workplace and related software programs.
• Previous coordinator experience a plus
• Must abide by the company handbook and department policies & procedures.
  
  

Physical Requirements: Must be able to perform physical activities such as, but not limited to:

• Full range of body movements
• Reach, push, pull, lift, and carry objects that may be heavy (50lbs)
• Prolonged periods of standing, walking, bending, and twisting
• Must have command of senses – sight, hearing, touch, and smell
• Vision requirements – close, distance, peripheral, and depth perception
• Walk on even/uneven/slippery terrain
• Climb/descend stairs/ladders
  
  

Working Environment

Work is performed inside and outside. Candidate will be exposed to extreme temperatures (hot &cold), sun and wind exposure, inclement weather (rain, snow, ice), high altitudes (9,000ft ), moving machines/equipment, dust, wet, humid, dry, loud noises, and fumes from chemical conditions and frequent altitude changes.