Housekeeping Supervisor

Job Title: Housekeeping Supervisor

Department: Powder Haven Property Management/Rentals

Status: Annual FT

Reporting To: Senior Manager

Position Summary:

The Housekeeping Supervisor is responsible for managing daily operations, leading staff, and maintaining cleanliness standards in assigned areas. They conduct inspections, manage inventory, and communicate with the team and Senior Manager to ensure operational excellence and guest satisfaction. The role requires strong organizational, communication, and problem-solving skills, as well as the ability to handle physical tasks and an evolving workload.

Job Performance Expectations:

• Act in a manner and ensure supervisors act in a manner that demonstrates high standards of leadership values.
• Ensure proper time management of team members and deadlines for cleaning as well as assigned tasks .
• Assist in daily cleaning needs. Seasonal deep cleans, checkout cleans and scheduled housekeeping cleans.
• Participate in daily cleans depending on seasonality and occupancy.
• Conduct regular inspections of assigned areas to ensure cleanliness, organization, and adherence to quality standards.
• Identify and address any deficiencies or areas of improvement to maintain a high standard of cleanliness.
• Deliver wine and welcome amenities to designated areas during inspections to enhance guest experience.
• Perform weekly inventory checks of housekeeping supplies and ensure adequate stock levels.
• Coordinate with the Senior Manager to reorder supplies as needed to ensure uninterrupted operations.
• Maintain and update the housekeeping board with relevant information, including daily tasks, team schedules, and operational priorities.
• Ensure all team members are aware of daily objectives and key tasks.
• Keep the housekeeping storage area clean, organized, and well-stocked.
• Ensure proper labeling and storage of cleaning materials and equipment for safety and efficiency.
• On scheduled days lead daily briefings with the housekeeping team to communicate goals, safety protocols, and any updates or changes to procedures.
• Provide clear guidance on priorities for the day and address any concerns or challenges.
• Input and track work orders in the designated system to ensure timely completion and accurate reporting.
• Follow up on pending or incomplete work orders and communicate status to the Senior Manager.
• Act as the primary point of contact for the housekeeping team for day-to-day operations and communication.
• Coordinate effectively with the Senior Manager to report team performance, challenges, and improvements.
• Provide backup coverage in case of team member absences or call-outs to ensure continued operational efficiency.
• Reassign tasks as needed to maintain a smooth workflow.
• Assist in training new and existing housekeeping team members on cleaning procedures, safety protocols, and organizational standards.
• Evaluate team performance and provide ongoing support and guidance.
• Work closely with the Senior Manager to implement and uphold Standard Operating Procedures (SOPs) for all housekeeping operations.
• Ensure that team members are aligned with the SOPs and maintain consistency across all cleaning and operational tasks.
• Oversee the quality of housekeeping work, ensuring that all homes and vehicles meet cleanliness standards.
• Conduct regular assessments of team performance to ensure adherence to cleanliness and uniform standards, addressing any issues as needed.
• Ensure that amenities are presented attractively and are in accordance with guest preferences or property guidelines.
• Other duties assigned by Operational Manager/Director.
• Have a reliable vehicle, Driver’s License and submit a Motor Vehicle Record in order to be on company insurance to drive company vehicles.
• Above average computer skills: Google based, Microsoft Office, project management software, purchase order software, etc.
• Available to work early mornings, late nights, weekends and Holidays
• Possess a positive attitude and strong work ethic
• Excellent verbal and communication skills
• Execute work quickly and efficiently
• Ability to manage a medium/large size team efficiently
• Have organizational skills and the ability to prioritize and coordinate tasks
• Great attitude, positive mindset, and able to adapt to an ever-changing environment
• Ability to reach, push, pull, lift, carry objects that may be 50 lbs, walk on uneven/slippery terrain, manual dexterity

Job Requirements and Qualifications:

• High school diploma or equivalent (preferred).
• Must be 21 years or older.
• Proven experience in housekeeping and at least 2 years experience in a management or leadership role.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to train, motivate, and manage a diverse team.
• Ability to work independently and as part of a team.
• Knowledge of cleaning products, equipment, and safety procedures.
• Flexibility to cover shifts in case of absenteeism.

Physical Requirements - Must be able to perform physical activities such as, but not limited to:

• Ability to stand, walk, bend, and lift up to 50 lbs regularly.
• Ability to walk and stand for extended periods during inspections and cleanings.
• Ability to work in various indoor environments with cleaning products and equipment.

Working Environment:

• Primarily working outdoors or in properties under management
• Fast-paced, team-oriented environment.
• Requires interaction with internal staff and management.
• Flexible hours based on operational needs.