What are the responsibilities and job description for the VP, Club Operations position at Powder?

Job Description

Description :

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are :

Big Hearted - Passion, Caring & Warm, Joyful, Generous

Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback

Who Pick Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless

Our Commitment to Equality :

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.

Appearance Guidelines :

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions :

Health, Vision, Dental Benefits
401K Plan and company match
Employee Assistance Program
Generous Paid Time Off
Company provided Life Insurance & Short-Term Disability
Seasonal Ski & Summer Passes for self, self & dependents Buddy Vouchers
UTA Ski Bus Pass and Employee Shuttle Service
Powder Mountain Retail / Rental Discount and On-Mountain F&B Discounts
Powder Mountain Snowsports School Discounted Lessons
Access to Expertvoice.com, Outdoorly.com and partner discounts.
Powder Mountain on-snow uniform for specific roles.
Free On-site Gourmet Employee Lunches
Flexible and Hybrid Workplace Environment
New Modern Office with Indoor / Outdoor Meeting Spaces

Requirements : Position Summary :

The VP of Club Operations at Powder Mountain is a strategic and operational leader dedicated to delivering an exceptional experience for club members. This role encompasses oversight of key areas in Membership, including events, activities, programs, outdoor pursuits, Concierge services, Haven Rentals, and Club Operations at both Haven and Landing. Additionally, the VP leads member communications and technology platforms, while fostering a sense of community and acting as the community ambassador for the club. By optimizing operations and enhancing engagement, this role ensures every aspect of Club Operations reflects excellence, innovation, and the unique culture of Powder Mountain. From daily yoga sessions to exclusive New Year's Eve celebrations, kids programming, and summer camp, the VP ensures every touchpoint reflects excellence, community, and engagement. This leader will drive membership growth, retention, and satisfaction through innovative programming and operational excellence while fostering a welcoming and vibrant community for members.

Key Responsibilities :

Operational Leadership :

Direct all aspects of Club Operations, including Haven and Landing facilities, ensuring efficient and seamless delivery of services.

Oversee Concierge services and Haven Rentals, maintaining the highest standards of operational excellence.

Event and Program Management :

Lead the planning and execution of a diverse calendar of Member events, activities, and programs that reflect Powder Mountain's community ethos.

Incorporate outdoor pursuits and family-oriented programming to enhance member engagement.

Operational Development & Oversight :

Manage and optimize Concierge operations, ensuring seamless delivery of personalized services.

Oversee Property Management and internal rentals, maintaining quality standards and operational efficiency.

Build, mentor, and manage a high-performing team across all functions of the Membership Department.

Foster a collaborative, customer-focused culture within the team.

Event Programming :

Lead the planning and execution of diverse events, from daily yoga sessions to major celebrations such as New Year's Eve.

Expand kids programming and summer camp offerings to enhance family engagement.

Member Experience :

Continuously enhance the member experience through feedback, innovative programming, and exceptional service delivery.

Act as a primary ambassador for the membership community, promoting engagement and connection.

Financial and Performance Management :

Develop and manage budgets, ensuring cost-effectiveness and alignment with organizational goals.

Track and analyze performance metrics, including member satisfaction, retention, and revenue growth.

Job Requirements and Qualifications :

10 years proven experience in a leadership role overseeing membership programs, hospitality, or luxury services.

Strong background in event planning, customer experience, and operational management.

Excellent interpersonal and communication skills, with a talent for building relationships and fostering community.

Strategic thinker with the ability to balance big-picture goals and day-to-day operations.

Bachelor’s degree in Business, Hospitality, or a related field; advanced degree preferred.

Preferred Attributes :

Familiarity with outdoor recreation or ski resort environments.

Proven ability to integrate technology to enhance operations and engagement.

Visionary leadership with a collaborative and innovative mindset.

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