What are the responsibilities and job description for the Employee Experience Assistant position at POWDR?
Location: Bend, Oregon
Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.
This role comes with amazing perks & benefits because we want our employees to Work Where You Play!
- Free employee season pass and free or discounted dependent(s) season pass
- Free and discounted friends & family day passes
- Free transportation to & from Bend, Sunriver, and La Pine
- Discounts across the resort (food & beverage, retail, rentals, lessons & more)
- Employee housing program
- 401k with up to 5% company match & immediate vesting
- Discounted onsite daycare
- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
We have this exciting role open again, as we happily have been able to promote multiple HR team members this season!
Position Summary
This position supports The Stash, Mt Bachelor’s Employee Service Outlet. The Stash provides our employees a center to pick up uniforms and passes, answer questions, and administer their available perks! The right applicant is a fun-loving professional with excellent guest service skills who enjoys working in a fast-paced environment. This position is full-time from October through May and part-time from June through September. The right candidate will be an ambassador of Mt. Bachelor, modeling and sharing the Mt Bachelor Staff Culture with our guests and employees. You must uphold the most professional image while continually striving to serve your fellow staff members and help fuel the passion for our mountain.
Essential Functions/Major Responsibilities
- Distribute uniforms and nametags to all Mt. Bachelor employees and some volunteer staff, ensuring they can maintain a professional image.
- Track the issue and return of all uniform items using the Mt. Bachelor Uniform agreement and appropriate software program.
- Oversees the laundry of Mt. Bachelor uniforms to ensure timely and appropriate recorded cleaning of all uniform items, including the inventory and ordering of laundry supplies.
- Educate employees on damaged and lost item policies.
- Prepare uniforms for donation or other non-front line uses by organizing and making efficient use of different storage spaces.
- Print and administer employee passes and maintain updated employee dependent information.
- Assist employees and managers in troubleshooting areas of the company's HRIS (Workday).
- Perform data entry and reporting in relevant POS & HR systems.
- Administer a wide variety of employee perks (Ski & Bike Exchange, Product Testing Coupons, Bachelor Bucks, etc.).
- Maintain the confidentiality of sensitive information such as wage data and other personal material.
- Assist in planning and carrying out employee parties/staff functions, some of which require occasional evening hours to be worked.
- Maintain current knowledge of mountain operations and programs to provide accurate, up-to-date information regarding Mt. Bachelor policies, expectations, perks, and events.
- Maintaining a clean and organized work environment.
- Assist employees with paperwork and onboarding as needed.
- Enthusiastically jump into other duties as assigned.
Secondary Function
- Assist with staff events, including but not limited to orientations and staff parties.
- Assist with general duties in the uniform department.
- Assist in any specific duties assigned by other Human Resources employees.
- Assist in other departments when needed, including outdoor departments.
Interpersonal Contacts
- This position is very high contact with our staff and the Resort Leadership Team. Has contact with every staff member on the mountain, as well as external guests and business associates.
Specific Job Skills
- License/Certifications: Current and valid Driver’s License Required.
- Technical: An understanding of all the equipment and practices used by custodial staff. An understanding of best practices for cleaning and scheduling. Use of all cleaning equipment, including, but not limited to, Kaivac cleaning system machines, carpet extractor, vacuum cleaners, brooms, mops, shovels, and cleaning supplies.
- Physical Capabilities: The ability to work in a variety of temperatures and have the physical fitness to walk across snow covered surfaces in low light conditions (night). Must be capable of performing strenuous work in inclement weather conditions. The physical capabilities to perform duties of Lodge Services: vacuuming, sweeping, lifting, shoveling snow, restroom cleaning, and all duties required by the position. Able to remain on feet most of a day. Must be able to sit for extended periods.
- Computer Use: Knowledge of Microsoft Office is required. MS Excel & ability to use POS systems is preferred. Proficient user of a variety of computer systems and ability to quickly learn new software.
- Additional: Strong sense of confidentiality, exceptional communication and organizational skills. The ideal candidate is highly productive, calm in a fast-paced workplace, professionally assertive, and creative and adaptable when necessary. Strong verbal communication.
Education/Related Experience
- Minimum Education Required: High school diploma or equivalent.
- Minimum Time in Related Position(s):
- 6 months experience in office administration.
- Experience in a guest service-oriented environment and either administrative or Human Resource function. (Preferred)
- 1-2 years office/clerical and/or retail experience or immediately transferrable skill set. (Preferred)
Physical Demands
- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Such accommodations require an interactive discussion with the Human Resources Department before such accommodations can be made.
- In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.
Current Hiring Rate: $20/hr
Minimum Age Requirement: 18
Winter Schedule: Sun-Wed
Come Work Where You Play!
Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.
Salary : $20
