What are the responsibilities and job description for the Powell Customer Service Associate position at Powell Electronics?
Interact with multiple channels to provide prompt service and accurate information in response to inquiries about products and services while providing an excellent customer experience.
Responsibilities Include :
- Support sales staff through post-orders processes.
- Manage account backlog to ensure on time delivery.
- Organize communications between multiple departments to ensure smooth processing flow.
- Proactively notify sales of any pending delinquencies and provide suggested solutions that can be presented to customers.
- Update orders based on customer and sales requests.
- Follow the production of materials to ensure timely delivery.
- Interface with manufacturers and suppliers to request delivery information.
- Ensure proper follow-up activities are taken to bring full closure to any open item.
- Work closely with the Product Management team to ensure purchasing needs are being met.
- Act as a liaison between sales, material planning group, supplier partners, and warehouse staff.
- Handle confidential information with professionalism.
- Drive increased sales by supporting target customers.
- Provide an excellent customer experience.
- Assist with special projects as needed.
Required Skills :
Preferred Qualifications :
Working Conditions :
