Front Desk/Insurance Coordinator

We are seeking a friendly and motivated Front Desk employee to join our team. The ideal candidate will help manage our front desk on a daily basis while ensuring all insurance plans get uploaded and maintained in our software. This role will be responsible for providing excellent customer service, and ensuring a smooth flow of patients and information.

This position is specific to front desk responsibility ONLY; no dental assistance will be needed as part of the job.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Enter insurance plans and maintain insurances for all patients
• Answer phone calls, schedule appointments and help manage the office calendar
• Verify patient information and direct billing inquiries as needed
• Collect and process payments, including copays and balances
• Maintain patient records and update personal, insurance and treatment information
• Keep a running list of supplies needed for the front desk
• Assist with patient check-in and check-out procedures
• Coordinate with dental staff to ensure timely patient flow
• Keep updated list of missed appointments, and cancellations
• Aid Hospital Coordinator with scheduling confirmations and other various duties
• Assist office manager with tasks/projects as needed

Qualifications and Skills

• High school diploma or equivalent
• Professional attitude and appearance
• Solid written and verbal communication skills
• Previous experience as a receptionist or in a customer service role, preferably in a dental or medical office
• Proficient in using dental office software, scheduling systems, and Microsoft Office Suite
• Attention to detail and a high level of accuracy
• Excellent organizational skills and multitasking abilities
• An understanding of dental office procedures and workflow
• Excellent phone and in-person communication skills
• Familiarity using Curve Hero software a plus

Working Conditions

• Fast-paced dental office environment
• Interaction with patients, dental staff, and insurance companies

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Dental office: 2 years (Required)

License/Certification:

• CPR Certification (Required)

Work Location: In person

Salary : $20 - $22