Patient Account Representative

Job Summary
The Patient Accounts Representative plays a crucial role in managing patient accounts within a healthcare setting. This position is responsible for ensuring accurate billing and collection processes, while also providing exceptional customer service to patients regarding their accounts. The ideal candidate will possess a strong understanding of medical terminology and coding systems, enabling them to effectively navigate the complexities of patient billing and collections.

Responsibilities

• Collection of patient’s self-pay accounts for hospital and clinic in a timely and accurate manner.
• The business office will meet the industry standard of accounts receivable days.
• Inquiries from patients handled correctly and within two days of receipt.
• Accounts receivable aging reports for patient pay accounts over 30 days of insurance payment date are reviewed with aggressive follow up.
• All follow-up comments are documented on assigned accounts in the system.
• Department policies and procedures are followed to ensure that collection is done efficiently.
• Is current and knowledgeable inpatient accounting as related to changes in laws and third party payer policies.
• Monitors patient pay accounts assuring all collection efforts have been exhausted.
• Handles inquiries from patients regarding claims and ascertains that they are answered correctly and timely.
• Responsible for issuing patient statements each month.
• Compile collection package for collection agency and work with agency in collection of accounts turned to bad debt.
• Responsible for the accurate balance of the patient accounts receivables.
• Maintains all patient files with appropriate and accurate documentations.
• Prepares periodic update reports as required by the Patient Accounting Supervisor/Business Office Manager.
• Thorough, complete understanding and command of computer applications as they pertain to the business office functions. The patient account representative is responsible to maintain a working knowledge and able to perform each system function.
• Keeps the Patient Accounting Supervisor/Business Office Manager Patient Accounting Supervisor consistently advised of activities with written recommendations for solutions. Maintains current knowledge of health care accounting and reimbursement issues and develops reports and recommendations for change.
• Performs all other duties assigned by the Patient Accounting Supervisor/ Business Office Manager.

Skills

• Strong understanding of medical terminology relevant to patient accounts.
• Experience in medical collection processes and customer service within a medical office environment.
• Ability to work with various healthcare systems and software for managing patient accounts.
• Excellent communication skills, both verbal and written, to effectively interact with patients and healthcare staff.
• Detail-oriented with strong organizational skills to manage multiple accounts efficiently.
• Bilingual in Spanish

This role is essential for maintaining the financial health of the organization while ensuring that patients receive the support they need regarding their accounts.

Job Type: Full-time

Pay: $15.88 - $22.65 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Spanish (Required)

Ability to Commute:

• American Falls, ID 83211 (Required)

Work Location: In person

Salary : $16 - $23