What are the responsibilities and job description for the Parts Manager position at Power Equipment Company?
Job Summary: The Parts Manager will manage parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control.
Job Responsibilities:
- Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction.
- Responsible for P&L with regard to achievement of budgeted objectives for sales revenue, operating expenses, and ultimately net operating profit.
- Ensures all department tools, equipment and vehicles are in good working order.
- Responsible for developing and maintaining positive and professional relationships with manufacturer partners.
- Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service at a very high level.
- Responsible for handling customer parts inquiries including resolving customer complaints/issues.
- Responsible for all aspects of marketing and merchandising of the parts department to maximize the revenues of the department.
- Responsible for effective parts inventory management which includes overseeing all parts ordering, stocking, returns, and cycle counting to ensure that we have the right parts inventory to meet our customers needs and maximize our profitability.
- Ensure a safe work environment and ensure that all department employees understand and follow all safety policies and procedures.
- Responsible for the upkeep and overall appearance of the parts department.
- Responsible for overseeing the effective and efficient completion of all paperwork associated with the parts department.
- Responsible for the ongoing training and development of all parts department employees.
Job Qualifications:
- High School Diploma or equivalent
- Must have 5 or more years experience managing a parts department in the Heavy Equipment or related industry
- Must have excellent written and oral communication skills.
- Proficient computer skills for administrative use including Microsoft programs (Word, Excel, PowerPoint, etc.), Windows, email, and capable of using manufacturer provided programs and NDS.
- Strong organizational skills.
- Must be a team player, and maintain excellent customer service
- Must be able to successfully pass background, drug screen and physical
