What are the responsibilities and job description for the Field Service Engineer position at Power Generation And Distribution Services?
Job Summary
The Field Service Engineer II is a dynamic and technically proficient professional responsible for providing on-site support, troubleshooting, and maintenance across a broad range of products and industrial electrical systems. This role blends hands-on technical expertise with leadership in field service projects—ensuring that equipment operates at peak performance while delivering exceptional customer service. You will be at the forefront of diagnosing and resolving technical issues, mentoring junior team members, and contributing to continuous improvements that drive operational excellence. If you’re passionate about technology, eager to lead when needed, and ready to work in diverse environments, this is the opportunity to shine.
Key Responsibilities
Technical Support & Maintenance:
• Install, troubleshoot, and maintain products, equipment, and industrial electrical systems on-site.
• Analyze system failures, perform necessary repairs or replacements, and execute preventative and corrective maintenance (including calibration, testing, and adjustments) to ensure optimal functionality.
• Utilize advanced diagnostic tools and software applications to identify and resolve complex electrical issues.
Customer Support & Training:
• Provide on-site technical support and promptly address product-related inquiries.
• Conduct customer training on product features, maintenance procedures, and the operation of industrial electrical systems.
• Foster strong customer relationships by effectively communicating technical solutions and escalating complex issues when necessary.
Leadership & Project Coordination:
• Lead and coordinate field service projects, working closely with customers, project managers, and other stakeholders to ensure timely and successful project execution.
• Mentor and guide junior field service engineers, sharing technical insights and best practices to enhance team performance.
Documentation, Reporting & Compliance:
• Develop comprehensive service reports that document troubleshooting steps, repairs, and recommendations for future maintenance.
• Maintain accurate records of maintenance activities to ensure regulatory compliance and adherence to quality and safety standards.
• Consistently follow industry regulations, company safety protocols, and best practices in all field operations.
Qualifications
• Education:
Bachelor’s degree in a technical field (electrical engineering or related field preferred).
• Experience:
2-4 years of experience in field service or technical support is required, with hands-on experience in industrial electrical systems (such as motors, drives, control systems, and automation equipment) strongly preferred.
Demonstrated leadership or project coordination experience is a plus.
• Technical Proficiency:
Proficiency in using diagnostic tools, electrical testing equipment, and relevant software applications for troubleshooting complex issues.
Solid understanding of electrical schematics, diagrams, and technical documentation.
• Additional Skills:
Basic computer skills are needed.
Flexibility to travel frequently and work in various environments.
Soft Skills
• Effective Communication & Customer Interaction
• Analytical Thinking & Problem-Solving
• Time Management & Task Prioritization
• Adaptability & Team Collaboration
• Strong Safety Awareness
Salary Range
The salary range for this position is $35.24 - $38.89 per hour, based on the candidate’s knowledge, skills, abilities, and relevant experience. This position also offers a comprehensive benefits package to support employee well-being and professional growth.
Benefits
• Medical, Dental, and Vision Insurance
• Short-Term Disability
• Long-Term Disability (Company Paid)
• Company-Paid Life Insurance
• 401K with a 6% Company Match
• Paid Time Off (PTO) and Vacation Benefits
The Field Service Engineer II is a dynamic and technically proficient professional responsible for providing on-site support, troubleshooting, and maintenance across a broad range of products and industrial electrical systems. This role blends hands-on technical expertise with leadership in field service projects—ensuring that equipment operates at peak performance while delivering exceptional customer service. You will be at the forefront of diagnosing and resolving technical issues, mentoring junior team members, and contributing to continuous improvements that drive operational excellence. If you’re passionate about technology, eager to lead when needed, and ready to work in diverse environments, this is the opportunity to shine.
Key Responsibilities
Technical Support & Maintenance:
• Install, troubleshoot, and maintain products, equipment, and industrial electrical systems on-site.
• Analyze system failures, perform necessary repairs or replacements, and execute preventative and corrective maintenance (including calibration, testing, and adjustments) to ensure optimal functionality.
• Utilize advanced diagnostic tools and software applications to identify and resolve complex electrical issues.
Customer Support & Training:
• Provide on-site technical support and promptly address product-related inquiries.
• Conduct customer training on product features, maintenance procedures, and the operation of industrial electrical systems.
• Foster strong customer relationships by effectively communicating technical solutions and escalating complex issues when necessary.
Leadership & Project Coordination:
• Lead and coordinate field service projects, working closely with customers, project managers, and other stakeholders to ensure timely and successful project execution.
• Mentor and guide junior field service engineers, sharing technical insights and best practices to enhance team performance.
Documentation, Reporting & Compliance:
• Develop comprehensive service reports that document troubleshooting steps, repairs, and recommendations for future maintenance.
• Maintain accurate records of maintenance activities to ensure regulatory compliance and adherence to quality and safety standards.
• Consistently follow industry regulations, company safety protocols, and best practices in all field operations.
Qualifications
• Education:
Bachelor’s degree in a technical field (electrical engineering or related field preferred).
• Experience:
2-4 years of experience in field service or technical support is required, with hands-on experience in industrial electrical systems (such as motors, drives, control systems, and automation equipment) strongly preferred.
Demonstrated leadership or project coordination experience is a plus.
• Technical Proficiency:
Proficiency in using diagnostic tools, electrical testing equipment, and relevant software applications for troubleshooting complex issues.
Solid understanding of electrical schematics, diagrams, and technical documentation.
• Additional Skills:
Basic computer skills are needed.
Flexibility to travel frequently and work in various environments.
Soft Skills
• Effective Communication & Customer Interaction
• Analytical Thinking & Problem-Solving
• Time Management & Task Prioritization
• Adaptability & Team Collaboration
• Strong Safety Awareness
Salary Range
The salary range for this position is $35.24 - $38.89 per hour, based on the candidate’s knowledge, skills, abilities, and relevant experience. This position also offers a comprehensive benefits package to support employee well-being and professional growth.
Benefits
• Medical, Dental, and Vision Insurance
• Short-Term Disability
• Long-Term Disability (Company Paid)
• Company-Paid Life Insurance
• 401K with a 6% Company Match
• Paid Time Off (PTO) and Vacation Benefits
Salary : $35 - $39