Service Advisor - Bilingual is a PLUS

Power Kia in Salem is Hiring

Full Time – Service Advisor

BILINGUAL IS A PLUS!! MUST HAVE VALID DRIVERS LICENSE!!

Being a Service Advisor, you are hero to our customer’s car! We are a very busy dealership with steady workflow. Our service Advisors must have exceptional customer service, polished verbal and written skills, with up-to-date vehicle knowledge, and thrives in fast paced and dynamic environment.

Expectations:

· Greeting customers in professional manner, and maintaining impeccable customer satisfaction

· Ensure on building customer rapport by communicating progress update and coordinating detail on each customers vehicle, and if needed arranging towing and temporary transportation

· Preparing repair orders by describing symptoms, discovering causes and issues of vehicle, and obtaining approval signatures before any repairs and services submitted into RO service system.

· Examining past records, verifying warranty and service contract coverage

· Follow-throughs, Accurate write-ups of customers concerns by answering questions, and ensuring satisfaction of work preformed

· Obtaining approvals of any repairs and any transactions of customers costs and estimates

· High level of response and attention. Returning (within 5 minutes) missed phone calls, emails and drive ins.

· Attention to critical detail, scheduling service appointments, providing customer contact information, and accurately recorded diagnostic of vehicle in CRM system.

· Performing any additional task assigned by management, as well as working closely with the other departments within the dealership to add value to job accomplishments

Qualifications:

· Confidence in your ability to up-sell.

· Must be proficient in working with multiple programs on computer at once. (Dealer Management System(s), Outlook, MS Office, Tablet, etc.)

· Ability to follow oral and written instructions with attention to detail

· Willingness to learn new and innovative automotive technologies

· Understanding & Knowledgeable of parts, hand-tools, methods, techniques, and wide variety of electrical test equipment and any other form to help maintenance or repair vehicles.

Requirements:

· Absolutely must possess an engaging and professional appearance

· Available for all shifts, including Saturdays – off Sundays

· Minimum 2 year’ experience as an automotive service advisor

· Must have and maintain a valid driver license and an acceptable and safe driving record.

· Must be able to pass drug screen

We are committed to growing our company and growing our people!

Applicants must be 18 or older with a valid driver's license. Power Kia is a drug free work environment and an equal opportunity employer. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Job Type: Full-time

Pay: $33,765.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• Day shift
• Evening shift

Work Days:

• Monday to Friday
• Rotating weekends
• Weekends as needed

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $33,765 - $75,000