What are the responsibilities and job description for the Application Support Specialist position at Power Staffing Solutions?
Application Support Specialist plays a pivotal role in the Customer Success & Support department. As a key member of the Support Team, this individual will investigate and resolve client-reported issues while fostering strong relationships to enhance the companys reputation. This role reports directly to the Technical Support Manager. This is a hybrid position, requiring occasional in-office presence in Cincinnati, Ohio. Responsibilities : Provide post-sales technical support for the companys software products. Act as a subject matter expert for complex technical issues, ensuring first-call resolution through phone and email support channels. Troubleshoot, analyze, reproduce, and resolve issues quickly, escalating when necessary. Log all support cases and activities in the case management system for tracking and analysis. Develop and maintain a strong working knowledge of the companys software and internal processes. Participate in an on-call support rotation as needed. Identify opportunities to improve or automate repetitive tasks to enhance efficiency. Utilize your understanding of client needs and requirements to help the organization better serve its customers. Requirements : Proven experience in a technical support role or similar position. Strong knowledge of computer networking concepts, including LAN configurations and firewall management. Familiarity with VPN technologies and troubleshooting connectivity issues. Proficiency in software troubleshooting across various operating systems (Windows, Mac OS, Linux). Experience with desktop support tasks including hardware repairs and installations. Excellent communication skills with the ability to explain technical concepts to non-technical users. Ability to work independently as well as part of a team in a fast-paced environment. A proactive approach to problem-solving with strong analytical skills.