Service Coordinator

Power Systems West prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully complete a DMV check, drug screening, and background check. We would like to thank candidates who submit their interest for this position. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.

Power Systems West has sold and serviced small engines and generators throughout the Western United States since 1955 through five locations and a network of more than 500 dealers. Power Systems West locations include Portland, Oregon, Boise, Idaho, Seattle, Washington, Salt Lake City, Utah, and Denver Colorado. All locations offer 24/7 emergency service for power failures and unplanned outages.

Visions and Values

Integrity- Creating respectful, honorable, principled solutions even in difficult moments.

Safety- Zero injuries, safe work environments.

Quality-Superior craftsmanship.

Equity- Fairness, opportunity and inclusions for every employee.

Fulfillment- Promoting employee empowerment.

Profitability- Planning and efficient execution of quality work.

Our Portland Service Team is part of our larger Service Organization that is made up of 5 teams, 40 technicians and maintains over 6,000 generator maintenance contracts. Our customers, field technicians and service management team rely heavily on the support of our team of service coordinators. Power Systems West maintains a strong culture of team collaboration that is foundationally built on our Core Values and Guiding Principles. We never cut corners on Safety and put Integrity first always. We are looking for team members to embody these principles and want to invest in their own future by growing with us.

Our Power Systems division is seeking an experienced Service Coordinator in Portland, OR to provide excellent customer service, generate new business, develop and maintain existing business, and process warranty claims as well as assisting customers during walk-ins.

Duties and Responsibilities:

• Processing of warranty claims
• Opening work orders
• Researching and ordering parts for service jobs, shop and field
• Providing excellent customer service when answering phones and helping walk-in customers
• Performing regular office duties, posting timesheets, and creating new job files
• Working closely with our field technicians, service managers and clients to ensure timely deadlines are met.
• Ensure that we are delivering Safety, Quality, Integrity to our customers and team members.
• Ability to prioritize and work in various software platforms
• Project management and Account Management
• Ability to step in and lead when needed technician meetings and client meetings
• Other duties as assigned

Experience and Skills:

• Experience with warranties, preferred
• Experience with Premier operating system, preferred
• Excellent computer knowledge/skills,
• Strong Communication, Phone and Customer service skills
• Flexibility, capable of multi-tasking, and ability to work in a fast paced team environment
• Must be detail oriented
• Accuracy in data input
• Providing excellent customer service when working with the team and our clients
• Ability to step in and lead when needed technician meetings and client meetings

Compensation and Benefits:

Salary range for this position is $50,000-$70,000 annually.

Opportunity for a discretionary year-end bonus.

In addition to significant career growth opportunities, full-time employees enjoy a competitive pay rate, paid holidays and PTO; Medical, Dental, Vision, Life Insurance, Disability Insurance, Flexible Spending Accounts, 401k plan and Employee Assistance Program.

Power Systems West is an Equal Opportunity/Affirmative Action employer and Supports a Drug-Free Workplace Program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, protected veteran status, or other protected classifications in accordance with federal law.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday

Ability to Commute:

• Portland, OR 97209 (Required)

Work Location: In person

Salary : $50,000 - $70,000