Customer Experience Associate

This position is a fit for someone who is eager and has the potential to grow into a sales role. This position offers a dynamic blend of customer service and sales support, giving you the chance to immerse yourself in our business, products, and customer base. You'll start by handling various operational, fulfillment, and customer support tasks, with opportunities for advancement based on your performance. Join us at PUPCO Organization and take your career to the next level as you develop into a key sales professional. Experience in the waterworks industry is ideal but not required.

Responsibilities

• Provide customer service support to our customers and Sales Team.
• Provide information about the organization’s products and services to customers.
• Enter quotes, sales orders, and maintain open orders, in support of the Sales Team.
• Manage the “Book of Business” with the Sales team.
• Balance workload amongst the Customer Experience Team and seek-out cross-functional support opportunities across the organization.
• Update customer/contact records, including communication preferences.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Effective communication and people skills.
• An interest in learning about our business and helping our customers.
• Demonstrated ability to solve problems and effectively manage time.
• Competitive drive with a desire to optimize levels of customer satisfaction.

Education and Experience

• Associate-level degree or relevant experience.
• Comfortable with technology. Proficient in MS Word, Excel, PowerPoint, Teams, etc.
• Experience with ERP systems, preferably NetSuite.

Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.