What are the responsibilities and job description for the Community Health Ambassador position at Power Wellness?
Company Overview
At Power Wellness, we are dedicated to improving lives through exceptional health, fitness, and wellness management. Our mission is to deliver excellence in every aspect of our business.
Job Summary
We are seeking a highly motivated and experienced Member Services Coordinator to join our team. The successful candidate will provide leadership and direction to Member Service Associates, ensuring exceptional customer service and promoting membership recruitment and retention.
Key Responsibilities
- Leadership and Direction
- Customer Satisfaction
- Event Promotion and Retention
- Team Management
- Additional Duties
Provide oversight and guidance to Member Services Associates, focusing on all interactions at the service desk.
Work towards achieving established satisfaction survey metrics and provide coaching to achieve threshold scores.
Maintain knowledge of events and activities being promoted within the center, ensuring effective member communication and promotion.
Assist with department work schedules, time cards, and hiring/training processes for Member Services Associates.
Perform other duties as assigned by management.
Requirements
- Education
- Experience
- Certifications
- Skills
High School diploma or equivalent required; Associate's degree preferred.
Minimum 2 years of experience in sales, marketing, and/or customer service; minimum 1 year of supervisory experience preferred.
CPR/AED certification required within 90 days of hire.
Excellent interpersonal and communication skills, ability to multi-task, and maintain a professional demeanor.
