What are the responsibilities and job description for the Member Services Associate - 002000 position at Power Wellness?
Position Title: Member Services AssociateLocation: Mount Carmel Fitness CenterType: Part Time
Department: Member ServicesQualifications: (Required education, experience, licensure/certification and required skills and abilities)High School diploma or GED preferred.1 year certificate from college or technical school preferred.Minimum 6 months of related experience or training preferred.2-3 years of sales, reception and computer skills preferred.CPR/AED certification required within 90 days of hire.Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.Ability to multi-task and maintain a controlled and professional demeanor.Proficient computer skills.Job RelationshipsReports to: Member Services Manager, Member Services Supervisor, Member Services Coordinator or as designated.Interrelationships: Members, guests, and employeesPosition Purpose/General SummaryThe purpose of the Member Services Associate is to provide the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.Essential Duties and Responsibilities1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.6. Effective radio communication with all departments as needed.7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.8. Maintain an average of 5 working shifts per month to ensure ability to perform job.9. Must be able to stand for length of shift (generally 3-6 hours at a time).
