Job Description
Job Description
Job Title : Installation Operations Manager Key Responsibilities :
Permit Management :
Handle all aspects of permit applications, renewals, and inspections.
- Ensure compliance with local and state regulations.
- Serve as the primary contact for municipalities, ensuring that all documentation is completed on time.
Installation Oversight :
Manage and oversee all installation projects from start to finish.
Coordinate with the sales, procurement, and installation teams to ensure seamless project execution.Ensure that all equipment, materials, and labor are scheduled and available before each job begins.Problem Solving & Decision Making :
Act as the point person for troubleshooting during installations.
Resolve on-site issues quickly and effectively, minimizing delays.Develop contingency plans and manage unexpected challenges like jobsite conditions, customer concerns, or last-minute adjustments.Team Leadership :
Lead and manage installation teams, including technicians, subcontractors, and support staff.
Conduct regular team meetings to discuss project updates, safety, and performance.Mentor and train team members, ensuring adherence to company standards.Process Optimization :
Analyze and improve existing installation processes to increase efficiency and reduce errors.
Create standardized procedures and checklists for the team to follow.Implement strategies to minimize downtime and resource waste during installations.Customer Communication :
Serve as the liaison between the customer and the installation team.
Provide regular updates to customers on installation timelines and any potential issues.Address any customer complaints or concerns, ensuring high customer satisfaction.Budget and Cost Management :
Work with the finance team to manage installation budgets, ensuring projects are completed on time and within cost limits.
Track costs related to labor, materials, and permits, optimizing where possible to improve margins.Vendor & Contractor Relationships :
Develop and maintain strong relationships with vendors and subcontractors.
Ensure all third-party contractors meet quality and performance standards.Qualifications :
Proven experience in project management within the electrical, HVAC, or plumbing sectors.Strong understanding of permit processes and local regulations.Problem-solving mindset, with the ability to think on their feet.Excellent leadership skills with the ability to manage a diverse team.Strong communication and negotiation skills.Proficiency with business management software, such as ServiceTitan, for tracking projects and coordinating teams.Key Metrics for Success :
Timely completion of installation projects.Reduction in permitting delays or issues.Improved customer satisfaction scores for installation work.Increased team productivity and reduced installation-related errors or rework.
