Customer Service Representative

We are searching for our next Customer Service Representative! We are a well-renowned Business Consulting firm that specializes in customer service, sales, and account management for a multitude of industries and household-known clients. With our innovative and customized approach, we have been instrumental in the growth of our clients and our team, ensuring we are up-to-date on industry trends and leading the charge with our gold-standard customer service experience. We exude professionalism, have extreme trust in our team members, and achieve remarkable results that exceed expectations.

Our Customer Service Representative team assists daily with our sales and account management teams to ensure optimal customer satisfaction and retention. Their communication is second to none and has a wildly optimistic attitude about interacting with people: both with customers, and other Customer Service Representatives, Sales Associates, and Clients. If you have contagious energy, and a passion for problem-solving and strategizing new solutions, our Customer Service Representative position is for you!

Responsibilities of our Customer Service Representative:

• Build and maintain a relationship with all assigned customers to help with the longevity of customer accounts
• Guide and process customer sales orders, based on their preferred needs and preferences
• Become a product and service expert and deliver consistent and confident messaging to inquires
• Assist in the record-keeping of all customer account information, sales transactions, and conversations regarding product and/or service inquiries
• Support and work cross-functionally with the Sales Department to support target goals and bolster the client’s sales pipeline
• Communicate effectively with the ability to develop relationships with both internal Customer Service Representatives, Sales Associates, Upper-Level Managers, and externally with customers and clients

Requirements and qualities we look for in our next Customer Service Representative:

• A High School Diploma or equivalent is required
• 1-2 years of customer service, sales, or hospitality experience is highly recommended
• The ability to thrive in a fast-paced environment
• A team player who lives by the best-in-class customer service: “Customer Comes First” motto
• Impeccable time management and organizational skills to keep compliant account records and sales transactions
• High-caliber communication skills

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee assistance program

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: On the road

Salary : $40,000 - $50,000