IT Field Technician

PowerOne is a managed service provider firm headquartered in the state of Florida. We work closely with our client to install, maintain and support their networks. Our clients span multiple industries providing our team with exposure to many different technologies.

Position: IT Field Technician

Position Type: Full Time - Hybrid Local

General Purpose: (Summary of overall purpose of job.) Provides IT consulting, network administration, field, and remote technical support, keeps the clients' technical environments up-to-date with industry standards and offers constant support and maintains productive communication with PowerOne clients, team members and IT Service Managers.

Essential Functions: (Core duties or tasks):

• Provide strong knowledge of IT/IS technology in a production environment.
• Travel to a variety of client sites, reporting to all sites on time while always being prepared (with proper equipment, etc.);
• Remain available via cell phone during all work hours and keep cell phone constantly charged.
• Carry laptop, phone and all necessary equipment daily to and from all client sites.
• Support client in all areas of IT support, as outlined in client contract.
• Assist in maintenance of Windows servers as well as all applications in use by clients.
• Maintain all client network equipment including servers, workstations, PDAs, routers, firewalls, switches and printers.
• Provide remote service to clients when applicable.
• Document all hours on a daily basis, separating billable hours from non-billable hours, using as much detail as possible and submitting time sheets on time.
• Provide week/weekend on-call duties within a rotating schedule.
• Be available for weekend/evening work when required.
• Meet deadlines for assigned tasks.
• Address the needs of the clients as quickly as possible.
• Monitor the ticketing system and making sure tickets are addressed in a timely fashion.
• Perform preventative maintenance for clients including backups, anti-virus and firewall maintenance.
• Maintain server and desktop back-ups.
• Escalate tickets appropriately and non-technical issues to the correct IT Services Manager.
• Check and complete tickets from the queue when in the office.

Qualifications/Basic Job Requirements:

• Attention to detail and documentation.
• Demonstrated ability to follow written instructions.
• 5 years of networking experience.
• 5 years of Windows desktop Experience
• Must have Windows server and Networking Experience
• Must have working knowledge of Microsoft office.
• Working knowledge of TCP/IP, Voice over IP, Active Directory.
• Excellent written and oral communication skills
• Excellent customer service skills
• Ability to multi-task
• Excellent organizational skills
• Excellent judgment/decision making skills
• Ability to work alone and with minimal supervision as well as with a team when needed.
• Punctuality (arriving to office as well as client sites on time)
• High level of Professionalism

Job Type: Full-time

Pay: $20.00 - $32.00 per hour

Benefits:

• Health insurance
• Paid time off

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Detroit, MI 48242

Salary : $20 - $32