What are the responsibilities and job description for the Business Analyst position at PowerPlan, Inc?
Overview
A PowerPlan Professional Services Analyst works with a team of anywhere from 2-8 people to help configure and customize PowerPlan’s software to meet the specific accounting needs and business processes of utility customers. Analysts must fully understand the design documents for each component of the software that they are responsible for configuring. Analysts help build the solution by writing SQL scripts, assisting in the configuration of interfaces, converting and translating data, and testing the solution to ensure it meets the client’s desired outcomes.
The primary objective of a 1st year Analyst is to learn PowerPlan’s functionality quickly, as well as the basic tools and processes used to configure it. Project timelines range from 3 months to 2 years depending on the size and depth of scope. Typically, an Analyst will work only one project at a time until showing the proficiency to handle multiple projects simultaneously. Analysts may be expected to travel to client sites up to 50% of the time.
Responsibilities
Performance Objectives:
- New Client Implementations: Converting client data from external sources into PowerPlan and configuring modules to specific client needs using SQL scripts and PowerBuilder code objects.
- Upgrades: Upgrading clients’ application and database to the latest software version. This includes creating SQL scripts and occasionally updating PowerBuilder objects. This may also involve enabling new features available in the upgraded application version. Upgrade projects may be paired with enhancement projects to address pre-existing client pain points and other issues.
- Expert Services: These special projects may comprise anything from ERP transformation initiatives to Mergers and Acquisitions to updates necessary for compliance with legislation changes. Expert services assignments will typically involve a blend of functional accounting knowledge with SQL and PowerBuilder skills.
- Internal Initiatives: Occasionally, opportunities to participate in internal initiatives may present themselves, or analysts may be directly asked to support them. Though the primary focus will be on billable work, internal initiatives are special projects that aim to improve quality of PowerPlan delivery, provide new features to our customers, facilitate process automation, and more.
Qualifications
Metrics/Attitudes:
- Maintain a 79% utilization rate
- Fast learner, adaptable, and able to master new skills quickly
- Ensure on-time completion of assigned tasks with minimal errors
- Receive positive feedback from project manager, manager and peers during reviews
- Strong team player
- Willing to figure things out and self-teach using available resources and network of peers
- Self-sufficient, resourceful, productive, and trustworthy
- Humble and willing to ask for help with challenged
- Receive positive customer satisfaction scores
- Willing to develop soft skills and consulting acumen
- High emotional intelligence and strong communication skills
- Able to operate at a Consultant level within two years
- Demonstrate partial proficiency in multiple modules within a practice area
PowerPlan is an EOE
Applicant Privacy Notice
Please note that this is a hybrid role that involves a combination of onsite work from our corporate office as well as work from home. While we strive to accommodate flexible working arrangements when sensible, there will be times when onsite work is required. This could include scheduled office days, team meetings, client meetings, or special events.
