Manager, Professional Services

Overview

Manager, Professional Services will manage a team of approximately 4-8 direct reports, although they may not be the person supervising their direct reports day-to-day activities. Travel can be as high as 40% – mostly in the U.S. and Canada. The Manager is responsible for the on-time delivery of customer projects as well as the long-term development and performance of their direct reports. A successful manager has a passion for helping people, both customers and employees.  They set high standards for customer service for the project delivery team and demonstrate ownership of the solution and a strong commitment to customer success.

Responsibilities

Key Performance Objectives

Qualifications

Behavioral Needs

Connecting quickly with people in a poised, convincing, and enthusiastic way. Working at a fast pace and will require working cooperatively with and through people in order to complete tasks and will be integral in motivating others. The job requires team or collaborative work within the organization and will be integral in bringing out the best in others. Strong sense of urgency, initiative, and drive to get things done correctly, with emphasis on working with and through people in the process. Understanding people well and using that understanding effectively in motivating and persuading others to act, will be an important aspect of the job.

It is important in this job for goals to be set and reached, and for tasks to be completed in a timely manner. Decisions will many times have to be made under pressure and will generally need the ideas and advice of others. Details will need to be handled quickly and accurately but will not be a repetitive part of the job. Many tasks in this job may entail selling or persuading others, and/or may entail training others in some capacity.

Requirements

• Bachelor’s degree in engineering, computer science or equivalent combination of education and relevant experience
• A minimum of five (5) years’ experience in customer-facing project leadership and account management including:
  • Experience managing all phases of the implementation process
  • Experience utilizing and enhancing a robust implementation methodology
  • History of increasing responsibility or upward progression
• Effective leadership, communication, management, and customer relations skills; ability to engage and communicate at all levels is essential
• Strong business development, problem-solving, and trouble-shooting skills
• Ability to establish oneself as a trusted advisor to client, project team and PowerPlan colleagues
• Excellent organizational and time management skills
• Good interpersonal skills with ability to interact with tact and professionalism with clients, vendors, peers, management and staff
• Ability to rapidly establish rapport and develop effective business relationships with key customers, vendors and partners
• Strong project management experience and the ability to monitor and manage multiple initiatives concurrently
• Process orientation, and ability to analyze and design/build complex processes
• Ability to assist others in analyzing, designing/building complex processes

• Willingness to travel, up to 40%
• Plus: Experience with PowerPlan or other Tax Fixed Assets / Tax Provision Applications

PowerPlan is an EOE

Applicant Privacy Notice

Please note that this is a hybrid role that involves a combination of onsite work from our corporate office as well as work from home. While we strive to accommodate flexible working arrangements when sensible, there will be times when onsite work is required. This could include scheduled office days, team meetings, client meetings, or special events.