What are the responsibilities and job description for the Manager, Professional Services position at PowerPlan, Inc?

Overview

The Manager, Professional Services will manage a team of approximately 8-9 consultants, although they may not be the person supervising their direct reports day-to-day activities. The Manager is responsible for the on-time delivery of customer projects as well as the long-term development and performance of their direct reports. All managers have a passion for helping people (both customers and employees) and with a dedication on enhancing client satisfaction, optimizing project delivery, and driving the growth of the professional services team. They set high standards for customer service for the project delivery team including demonstrating ownership of the solution and a strong commitment to customer success.

Responsibilities

Key Performance Objectives

Successfully deliver assigned projects on time and on budget with high customer satisfaction: Responsible for the success of 1-3 concurrently active projects. Ensure project managers and consulting staff achieve customer satisfaction through successful delivery of business value on time and within budget. Project teams can vary from 5-12 people for a large project to 2-5 people for a smaller engagement. The most successful managers establish a highly collaborative process with the client including full engagement, strong communication and accountability toward each key milestone and goal as specified in the signed SOW. Managers are only part time engaged on projects and are there to ensure the teams and customers have the tools and support, they need to be successful.

Provide Project Specific Problem Solving: The Manager assists with real-time problem-solving guidance and insights both to the customer and to the team during each project. Managers must be able to identify potential risks and issues quickly and either personally provide for a solution or engage the necessary resources, clarification or help needed to proactively address these challenges. Early identification and positive direction is critical to success. They provide real-time coaching to team members and clients.

Develop the Team: Understand the capabilities and development needs of each direct report. Conduct regular assessment of performance (annual and semiannual reviews) for team members and jointly develop a career/growth plan with each team member. They must coordinate with project leaders to get feedback on performance in our matrix organization as well as understand growth and development opportunities related to specific project assignments. They ensure new employees come up to speed quickly on both the technology and processes for client engagements. They ensure their team stays productive and engaged on projects along with reviewing forecasts, timecards and expenses. They also help with recruitment and are responsible for addressing personnel issues and minimizing attrition.

Support Strategic Initiatives: Assist Directors with managing and tracking goals, including but not limited to company and department’s strategic initiatives. Promote best practices and knowledge, sharing within and across teams.

Actively Contribute Ideas and Tools to PowerPlan’s Project Methodology Knowledge Base and Standards: This includes sharing ideas, approaches and tools with the boarder team. Documenting how to use tools and processes to ensure successful project completion and standardizing the consulting approach.

Identify opportunities to sell further consulting services within each client account: The best managers leverage their relationships and deep understanding of the client's processes and needs to identify opportunities for further engagement and sales within the target accounts. Work closely with sales team, customers, and other PS team members to identify and develop PS opportunities for existing/prospective customer accounts. Develop written PS proposals and present to existing/prospective customer accounts.

Qualifications

The best people in this role typically exhibit a range of qualities and behaviors that set them apart from average managers. Here are some examples:

Strong leadership skills: Clear vision of what needs to be accomplished and can motivate their team to achieve it. They provide direction and guidance, set priorities, and ensure everyone is working towards the same goal.
Excellent communication skills: Effective communicators, both verbally and in writing. They are able to clearly articulate expectations, provide feedback, and communicate with stakeholders at all levels.
Results-driven: Focused on achieving results, both short-term and long-term. They monitor progress, adjust plans as needed, and take action to ensure that projects are delivered on time and on budget.
Strong interpersonal skills: Build strong relationships with their direct reports, peers, and stakeholders. They are approachable, collaborative, and able to resolve conflicts effectively.
Ability to develop others: Invest time and effort into the development of their direct reports. They provide coaching, feedback, and opportunities for growth.
Customer-focused: Passionate about delivering high-quality customer service. They understand the importance of customer success and take ownership of finding solutions to customer challenges.
Strong problem-solving skills: Identify problems, gather information, and analyze data to develop effective solutions. They are proactive in addressing issues and always looking for ways to improve processes.
Flexibility and adaptability: Adapt to changing priorities, work under pressure, and manage competing demands. They are open to new ideas and willing to experiment with different approaches.

Overall, the best managers in this role are driven, effective communicators who build strong relationships with their team and are committed to achieving results while also fostering growth and development.

Why PowerPlan

The position offers an opportunity for career growth and development as a manager, which may be a key priority for someone looking to advance their career. Provides a chance to work with a company that is well-respected in the industry and offers interesting and challenging projects. Manager is passionate about helping people and enjoy mentoring and developing their team members.

Requirements

6 years software delivery/consulting, system integration, or accounting/tax software experience

Expected experience title: Manager or above

Willingness to travel to clients
Interest in software and technology solutions to solving the challenges of accounting and tax departments
Plus: Asset centric space including utilities, oil and gas, transportation, large retail or manufacturing
Plus: Experience with PowerPlan or other Fixed Asset Software or Enterprise Resource Planning (ERP) Applications

PowerPlan is an EOE

Applicant Privacy Notice

Please note that this is a hybrid role that involves a combination of onsite work from our corporate office as well as work from home. While we strive to accommodate flexible working arrangements when sensible, there will be times when onsite work is required. This could include scheduled office days, team meetings, client meetings, or special events.

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Manager, Professional Services

What are the responsibilities and job description for the Manager, Professional Services position at PowerPlan, Inc?

Overview

Responsibilities

Qualifications

What is the career path for a Manager, Professional Services?

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