Education Impact Consultant

Overview

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.

Responsibilities

• Description

  The Education Impact team assesses how students develop critical thinking, creativity, and a love of learning. Their work focuses on increasing learned effectiveness and problem solving.

  Your day-to-day job will consist of:

  • Act as a client-facing subject matter expert for a solution area and assist with client product awareness, understanding and adoption
  • Serve as an adoption advisor to clients who need additional product support during their client journey
  • Meets with key client stakeholders identified by teammates to consult on adopting and using the implemented software. This consultation may involve sharing product-specific best practices, aligning district goals to product solution usage, and identifying and mitigating risk. 
  • Partner with the Customer Success Manager to help develop and track annual goals in alignment with the school/district mission, vision, and strategic plan. 
  • Fulfill requests submitted by the account team for assistance with clients in their assigned territory.
  • Upon request, share reports and other data analysis to inform a client of their continued progress against high level goals. 
  • Work cross-functionally to recognize areas of risk and identify solutions to optimize outcomes for customer retention. 
  • Support the CSM on escalations that may require product-specific knowledge to ensure customer satisfaction and retention. 
  • Upon request, engage with identified client to provide recommendations for optional product usage
  • Work across the Success team to support any customer meeting and/or review that requires product knowledge expertise for the discussion
  • Serve as an internal consultant to other projects functions related to solutions where EIC has expertise. 
  • As needed, consult on PowerSchool implementation engagements post go-live to ensure client has access to ongoing resources to drive usage and adoption 
  • Facilitate EIC-led user group webinars and act as product expert to guide webinar attendees to successfully learn about product releases, roadmap, seasonal product-specific topics, and solution area best practices. 
  • All other duties as assigned by management.

Qualifications

Minimum Qualifications

• Bachelor’s degree required 
• 2-3 years of educational technology experience with proven ability to share best practices and strategies for driving adoption and usage of educational solutions. 
• 2-3 years of related experience with proven ability to help lead a multidisciplinary team, project operations, and cultivate business development opportunities. 
• Experience with the PowerSchool SchoolMessenger platform required
• Experience with Gainsight and Salesforce is a plus. 
• Commitment to exceptional client service and confidently lead with credibility. 
• Flexible, self-starter possessing intellectual curiosity. 
• Creative problem-solving ability and a consultancy mindset. 
• Ability to move multiple engagements forward while working at a detailed level. 
• Able to follow, critically evaluate, and improve upon current processes. 
• Strong organization and time management skills. 
• Strong oral presentation and written communication skills. 
• Excellent research and project management skills 
• Excellent attention to detail and ability to work with large data sets with accurate results. 
• Expert in MS Office Suite particularly PowerPoint, Excel, and Word. 

Compensation & Benefits

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $58,700 - $79,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

EEO Commitment

PowerSchool celebrates a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.

Salary : $58,700 - $79,400