What are the responsibilities and job description for the Product Support Specialist position at PowerSecure, Inc.?
Job Description
Job Description
Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem.
Minimum Qualifications
Bachelor’s Degree in electrical engineering, or equivalent work experience in the Switchgear and / or Power Generation Industry.
10 years of commercial / industrial experience working on Generators, ATS / switchgear, and Paralleling Control systems.
Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings.
Experience in areas : Programming Logic Controllers (PLC), Generator controllers, Protective relay’s, Alternators and Generators.
Commissioning and field experience are recommended.
Excellent verbal and written communication skills.
Valid Driver’s License
Knowledge, Skills and Abilities
Ability to understand and develop and / or make edits to Switchgear and / or PowerGen controllers and devices.
Ability to understand operational theory of Switchgear and / or PowerGen Products.
Ability to troubleshooting Switchgear and / or PowerGen equipment and systems.
Ability to understand and follow project scopes.
Working knowledge of PowerSecure Microgrid Solution Products.
Strong written and verbal English skills
Proficiency with Microsoft Office tools, Outlook email / calendars
Proficient understanding of AC / DC Electrical Theory.
Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations.
Possess excellent time management skills. Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision.
NFPA 70 ARC Flash Certified preferred
Communicate clearly and professionally with varying levels of coworkers / customers via phone / email and in person.
Essential Functions
Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site.
Aid on complex start-ups. Field troubleshooting, technical support via phone assistance and occasionally onsite.
Provide control of onsite engineering changes to drawings and settings files.
Effectively communicate open action items to proper initiatives for action planning and task assigning.
Assist in the development and execution of field retrofit projects.
Assist in the development and execution of engineering change notices.
Assist in the development of product technical troubleshooting guidelines and procedures.
Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs.
Additional Skills
Ability to commissioning complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or Multi Gen / Utility applications. All system operational modes in use including multiple ATS monitoring, and load shed schemes
Ability to troubleshoot and provide technical assistance on PowerGen Products such as Volvo or PSI
Ability to troubleshoot and provide technical assistance on Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit breakers, and Low-voltage and Medium Voltage switchgear.
Ability to troubleshoot and provide technical assistance on programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens / GE PLC’s. /
Physical Demands
Travel will occasionally be required. Up to 45%.
Occasional exposure to and requirement to work on around industrial equipment including switchgear / switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting and other industrial processes.
Work both in an outdoor and indoor office settings. Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day.
Manual dexterity to operate digital equipment, including computers and PLC’s, protective relays, controllers and other such equipment with small fine buttons and operators.
Occasional after hours and weekend support is needed.
Work Environment
Normal work environment will be in a remote office. If travel is necessary then work environment will include exposure to weather, extreme heat or cold, noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and / or humid, vibration, proximity to moving mechanical parts, working high exposed places.
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