Business and Communication Analyst

Position Summary

• This role will focus on developing and executing project communication plans, drafting technical documentation, and assisting with requirements gathering and analysis. The analyst will collaborate with project managers, stakeholders, and technical teams to ensure clear, concise, and effective communication throughout the project lifecycle

Key Responsibilities:

Project Communication Support:

• Works closely with the project manager and project team to develop project communication plans and to deliver messaging, presentations, reports, and other materials that support the project.
• Identifies, plans, and delivers strategic communications content across multiple channels to advance project goals.
• Crafts communications, distributes them, and follows up on actions requested of recipients.
• Develops presentation material to support the EPMO.
• Facilitates and coordinates meetings, workshops, and presentations to support effective communication between stakeholders.
• Ensures project communications align with organizational policies and best practices.
• Collects and aggregates incoming communication and responses to ensure timely and organized tracking of stakeholder feedback.

Technical & Requirements Writing:

• Assist in gathering, documenting, and analysing business and technical requirements in collaboration with project teams.
• Develop clear and concise documentation, including business process workflows, user guides, system specifications, and functional requirements.
• Maintain version control and organization of project documentation.

Stakeholder Engagement & Support::

• Serve as a liaison between project managers, technical teams, and business stakeholders to ensure alignment on project objectives.
• Support stakeholder analysis and engagement strategies to foster collaboration and transparency.
• Identify potential communication risks and proactively address issues to ensure project success.

Education & Experience:

• Bachelor's degree in Business Administration, Communications, Information Technology, or a related field.
• Minimum of 5 years of experience in business analysis, project communications, or technical writing within an enterprise environment.
• Experience working in a project management or enterprise project management office (PMO) setting preferred.

Skills and Competencies:

• Strong written and verbal communication skills with the ability to tailor communications to different stakeholder groups.
• Ability to understand stakeholder project needs to ensure tone, language, and format of internal communication meets those needs.
• Understands employee engagement strategies and has the ability to identify challenges and barriers and suggest actions for improvement.
• Able to provide guidance to project communication activities such as preparing and conducting surveys, analyzing and presenting survey results, conducting interviews, consultations, and focus groups.
• Proven ability to develop and implement effective communication strategies.
• Experience with business analysis methodologies, including requirements gathering and process documentation.
• Proficiency in Microsoft Office Suite, project management tools (e.g., Smartsheet), and collaboration platforms (e.g., SharePoint, Teams).
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Familiarity with project management frameworks such as PMI, Agile, or ITIL is a plus.

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