What are the responsibilities and job description for the Service Desk Technician II position at Powersolv?
Essential Duties:
- Provide advanced phone/email/walkup support to internal and external users.
- Assist users in connecting to the network remotely.
- Conduct IT training and orientation for new hires.
- Create Active Directory accounts for new users and contractors.
- Troubleshoot advanced network issues.
- Develop procedures regarding desktop support.
- Review Service Desk level 1 escalations for compliance prior to escalation.
- Support desktop software applications.
- Perform laptop and desktop installations.
- Grant permissions to internally created applications.
- Other duties, as assigned.
Type of Experience:
- Three (3) to Four (4) years of directly related experience
- Advanced computer expertise.
- Knowledge of the Microsoft Office Application Suite.
- Experience installing Windows and building/repairing PCs.
- Experience with customer service, end user support, networking technologies, ticketing systems, remove PC management, and audio visual systems is desired
Education
- Bachelor’s degree with a strong academic record.
Length of Experience
- The minimum amount of total work-related experience required is five (5) years, for the position. This means experience in a related area or time spent performing similar work that provides the background for the current position.
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