What are the responsibilities and job description for the Service Advisor position at Powersports Company?
Job Description
Job Description
The Service Advisor is a critical customer-facing role responsible for managing customer communication and administrative tasks in a powersports & power equipment dealership. This position serves as the primary point of contact between customers and the service department, ensuring high-quality customer service and efficient repair and maintenance processes.
Compensation :
40,000 - $65,000 yearly
Responsibilities :
- Greet and professionally interact with customers, creating a welcoming and supportive environment for customers of powersports and power equipment
- Perform initial customer vehicle intake, carefully documenting customer concerns, vehicle issues, and requested services
- Generate accurate service estimates and communicate repair recommendations to customers
- Maintain clear and comprehensive documentation of all service orders and repair work
- Process service paperwork, including invoicing, parts ordering, and warranty claims
- Manage customer expectations and provide regular updates on vehicle repair status
- Resolve customer concerns and maintain high levels of customer satisfaction
- Assist other team members within the dealership as needed
Qualifications :
Required Qualifications :
Preferred Qualifications :
About Company
Benefits include :
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Salary : $40,000 - $65,000