What are the responsibilities and job description for the Field Service Technician position at PowerTest Dyno?

Job Description

Join us in Shaping our Future!

If you're looking for a company that offers both job stability and the opportunity for personal and professional growth, Power Test is the place for you.

Why Power Test?

Financial Stability : Over 90 years in business, our sustained growth is a testament to our prudent financial management and our ability to adapt to changing market dynamics.

Career Advancement : Many of our team members have enjoyed long and fulfilling careers with us, with opportunities for advancement.

Industry Leader : Join a company that is recognized as an industry leader and pioneer.

Community Involvement : Share time, talent, and treasure in the community through group projects, eight hours paid charity time off, donation drives, and employee donation match.

Summary :

The Service Tech will be responsible for installation of equipment and training end-users and, OEMs, and customers in troubleshooting, failure analysis, warranty, and start-ups as required to meet the customers' and Power Test requirements in a specified geographic area. This role will be actively liaison with Service team, Engineering, Manufacturing, Sales and is responsible for effectively communicating service issues, trends, and opportunities.

Essential Functions :

Provide technical assistance, failure analysis, and troubleshooting to customers for all Power Test products.
Schedule and conduct periodic visits to customers to gather their product concerns and report these concerns in a timely and accurate manner.
Provide service support by working directly with the customer to resolve technical problems over the phone, via email and in person.
Draft and provide formal quotes to customers for service and / or parts as required.
Follow-up on service-related issues needing attention by Power Test.
Propose information that may apply to possible warranty settlements and policy adjustments to the Service Manager.
Submit detailed reports concerning inspections, service work, start-ups, failure analysis, and regional activities. Maintain files inventory of tools and training aids.
Properly document customer interaction, service visits and expense reports.
Assist in the aid of information for the writing of technical service bulletins and or product operation manuals or technical publications.
Provide technical assistance to other functional areas internally to help resolve Manufacturing, Procurement, Quality, Service, Application and Sales problems as necessary as it affects service.
Recommend product improvements to company support staff using appropriate channels as voiced by external and internal customers.

Competencies :

Safety – Performs work in a safe manner and established safety guidelines.

Interpersonal Skills — Communicating effectively, being respectful and displaying a good-natured, cooperative attitude.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Integrity — Applies honest and ethical principles and standards in accomplishing work.

Adaptability / Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Service Orientation – Actively looking for ways to help people.

Resilience – Able to maintain a positive outlook despite challenges.

Managing Conflict – Balances key stakeholder interests and helps reach a common understanding and solutions.

Education and Experience Requirements :

An Associate's degree ORfour to eight years related customer service in electronics / electrical controls, mechanical, hydraulic experience and / or equivalent combination of education and experience (electrical / electronic, AC / DC circuits)

Valid Driver’s license and good driving record.

Ability to travel globally, as required, for 60% of time to perform job tasks.

Ability to obtain a passport

PC proficiency, including MS Office

Ability to operate a variety of small hand tools and power tools, the ability to operate electronic testing equipment, the ability to read and work from blueprints and schematics, and experience operating a digital multimeter

Understanding of mechanical and electrical concepts and application of tools such as micrometers, digital multi meter, RTD simulators, thermocouple simulators, and other calibration tool

The employee must occasionally lift and / or move up to 40 pounds

Preferred Experience :

Global travel experience

Knowledge of electrical / electronic control systems

General knowledge of vehicle drivetrain, hydraulics, and control systems

Wiring and soldering experience

Experience working with Infor / Visual or Syspro (MRP / ERP systems)

Knowledge and Skill :

General knowledge of vehicle drivetrain, hydraulics, and control systems a plus.

Wiring and soldering experience a plus.

Understanding of AC and DC circuits preferred.

Understanding of mechanical and electrical concepts and application of tools such as micrometers, Digital Multi Meter, RTD simulators, thermocouple simulators, and other calibration tools, preferred.

Demonstrated PC Proficiency, including MS Office and the ability to learn and adapt to new software systems as needed.

Experience working with Infor / Visual or Syspro MRP / ERP system a plus.

Ability to operate a variety of small hand and power tools, the ability to operate electronic testing equipment, the ability to travel, and the ability to read and work from blueprints and schematics.

Ability to read and interpret documents such as blueprints, customer specifications, warranties, company standards, operating, maintenance instructions, write routine reports and correspondence.

Ability to be hands on and take the initiative to learn about our products and software.

Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Mathematical skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and the ability to apply concepts of business math to practical situations and dimensions to production. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to read and competently interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, engineering drawings and schematics. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and / or move up to 40 pounds. While performing the duties of this job, the employee is occasionally required to stand, walk; sit; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.

Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work in various facilities near moving mechanical parts, fuel, coolant, high and low electrical voltage sources, higher than normal noise levels in the work environment. The noise level in the plant environment is usually loud.

Total Reward Offerings :

Generous paid time off policy

Ten (10) paid holidays

One (1) day paid charity time off

Employee donation match

Organized service projects to support local nonprofit organizations (i.e. charity drives, team building activities)

Employer Paid Long-Term Disability& Life AD / D

Employer Subsidized Health, Dental, Vision, Hospital Indemnity, Supplemental Life, Employee Assistance Program

Employer Matched 401(K)

Onsite Gym with employee led classes

Avanti Market one stop shop to purchase breakfast, lunch or snacks

And much more

Company Overview :

At Power Test, LLC we take pride in our unwavering commitment to excellence and our track record of sustained financial growth. As an industry leader in the design, manufacture, and sale of dynamometers, heavy equipment testing systems and related data acquisition and control systems, we've not only weathered economic storms but have consistently thrived, providing our employees with job stability and a platform for career growth.

EEO STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,national origin, disability, or status as aprotected veteran.

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