What are the responsibilities and job description for the Field Service Team Lead position at PowerTest?
Join us in Shaping our Future!
If you're looking for a company that offers both job stability and the opportunity for personal and professional growth, Power Test is the place for you.
Why Power Test?
Financial Stability : Over 90 years in business, our sustained growth is a testament to our prudent financial management and our ability to adapt to changing market dynamics.
Career Advancement : Many of our team members have enjoyed long and fulfilling careers with us, with opportunities for advancement.
Industry Leader : Join a company that is recognized as an industry leader and pioneer.
Community Involvement : Share time, talent, and treasure in the community through group projects, eight hours paid charity time off, donation drives, and employee donation match.
Job Summary :
The Field Service Leader will oversee and manage a team of field service technicians responsible for the installation, commissioning, and maintenance of Power Test equipment at customer sites. This role requires a dynamic leader who can ensure operational efficiency, customer satisfaction, and team development. The Field Service Leader will work closely with other departments, including production, engineering, and sales, to ensure seamless service delivery.
Leadership Responsibilities :
Lead, mentor, and develop a team of field service technicians to ensure high levels of performance, safety, and professionalism.
Hire and train Field Service Technicians, Service Trainer, Technical Writer and Master Service Scheduler.
Conduct timely and constructive performance reviews, skills development / training, and planning.
Develop service department personnel, setting biannual goals that align with the company’s strategy and objectives.
Discipline and terminate employees as needed and in accordance with company policy.
Key Responsibilities :
Operational Management
- Plan and coordinate field service activities, including scheduling, resource allocation, and logistics, to ensure timely and efficient service delivery.
- Support and execute the division’s strategic plan to advance its capabilities, capacity, and efficiency
Customer Relations
Technical Expertise
Quality Assurance
Continuous Improvement
Training and Development
Safety Compliance
Reporting and Documentation
Maintain accurate records of service activities, including job completion reports, service logs, and customer feedback.- Provide regular updates to senior management on field service performance.
Measure Field Service team utilization capacity relative to current and future activities and proactively manage staffing appropriate staffing levels.
Deliver financial performance to the business
Responsible for the effective and successful administration of current & near-term jobsite services including, estimating, competitive pricing, maximizing profit margin, quoting, order processing, payroll processing, Service billings and collections.
Manage service business financials including budgeting; improve forecasting accuracy for service sales function and projects, ensure cost efficiency.
Utilize financial systems to review actual vs estimated contract cost and to provide timely and accurate financial reports.
Collaborate with General Manager – Aftermarket to drive service lead time compression and to develop and deploy service revenue stream initiatives to drive future growth and financial performance of the business.
Perform other duties and responsibilities as requested or required.
Capabilities & Competencies :
Education and Experience Requirements :
Knowledge, Skills & Abilities (KSAs) :
Total Reward Offerings :
Company Overview :
At Power Test, LLC we take pride in our unwavering commitment to excellence and our track record of sustained financial growth. As an industry leader in the design, manufacture, and sale of dynamometers, heavy equipment testing systems and related data acquisition and control systems, we've not only weathered economic storms but have consistently thrived, providing our employees with job stability and a platform for career growth.
EEO STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,national origin, disability, or status as aprotected veteran.
ID : 8SR6Ct
