What are the responsibilities and job description for the Customer Service Representative position at Powerwell?
Job Description
Powerwell, a division of Quantam is a leading recruitment firm helping our clients discover top talent. We are recruiting for a CSR ( Customer Service Representative).
About the Role:
As a Customer Service Representative, you will be the key point of contact for our client’s customers, ensuring seamless communication and exceptional support. Your role will include:
- Managing incoming customer requests via phone, fax, and email.
- Processing purchase orders and coordinating deliveries per customer schedules (within 24 hours of receipt).
- Providing timely and proactive updates to customers (within 24 hours of inquiry).
- Handling emergency shipments as needed.
What We're Looking For:
- Experience in customer service, preferably in manufacturing.
- Strong communication skills - both written and verbal.
- Exceptional time management and the ability to multitask efficiently.
- A proactive, solutions-driven mindset with a strong work ethic.
- High school diploma or equivalent required.
Benefits:
- Medical, Dental & Vision
- 2 Weeks Paid Time Off
- 10 Paid Holidays per year
- 401(k) Plan with matching
- Short Term Disability
- Long Term Disability
- Tuition Reimbursement
- Attendance Bonus Program
- Advancement within the company
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Application Question(s):
- This position does require a drug screen. Are you able to pass a drug screen for this role?
- The ideal candidate has customer service experience in a manufacturing environment. Have you worked in a manufacturing environment before?
Ability to Commute:
- Saline, MI 48176 (Required)
Work Location: In person
Salary : $65,000
