What are the responsibilities and job description for the Senior Technical Service Representative position at PPG Industries?
The Senior Technical Service Representative supports and answers the Product Services Tech line. Other responsibilities include answering email inquiries from distributors, shops, and end-user customers. Writing product certifications and assisting with the CAIR concern process.
Qualified candidates for this position must excel in, and the ability to explain processes to the customer.
You will report to the Commercial Market Deveopment Manager of Refinish Sales.
Responsibilities
Answer phone calls on the Product Service line, troubleshooting PPG Refinish products.
Answer Refinish Email box.
Be a gatekeeper for the Product CAIRs ensuring they are entered and routed correctly resolved and closed.
Provide certification documents.
Communicate with the Marketing team for needed product information.
Stay current, and lend improvement input, on products, process, tools, and system upgrades (Continuous Learning)
Qualifications
College Degree preferred or 3 years of equivalent work experience in a related field.
French / Spanish ability a bonus but not necessary.
Accountability with experience and accurate follow up.
Work with all levels of team.
Travel USCA, MX
LI-remote
About us :
Here at PPG we make it happen, and we seek candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG : WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG :
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Medical, Dental, Vision & 401k Benefits will be discussed with you by your recruiter during the hiring process.
Gehaltsstrukturen und Zusatzleistungen von PPG konnen je nach Standort unterschiedlich sein, sodass wir unsere Mitarbeiter in verschiedenen geografischen Markten wettbewerbsfahig entlohnen konnen. PPG berucksichtigt bei Vergutungsentscheidungen mehrere Faktoren, wie unter anderem Fertigkeiten, Erfahrung und Schulung, Qualifikation und Ausbildung, Lizenzen und Zertifizierungen sowie andere organisatorische Anforderungen. Es konnen andere Leistungsanreize Anwendung finden.
Unsere Programme fur Sozialleistungen sind so konzipiert, dass sie die Gesundheit und das Wohlbefinden unserer Mitarbeiter unterstutzen. Jeder Versicherungsschutz und alle Leistungen richten sich nach den Bedingungen der jeweiligen Plane und den dazugehorigen mageblichen Plandokumenten.
About us :
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG : WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG :
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
