What are the responsibilities and job description for the Supervisor - Work Procedures position at PPL Services Corporation?
Company Summary Statement : As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview:
Responsibilities:
Qualifications:
PPL Services is looking for a Supervisor - Work Procedures or Instrucor to join their Corporate Training Team in Allentown, PA.
This position has three primary responsibilities: 1) Provide leadership, direction, and feedback to a team of instructors or technical writers (each with a specific discipline) to deliver training or work methods to high-impact job classifications (for example: Linemen, Electricians, Mechanics, Technicians, Operators, etc.) 2) Lead Technical Training Specialist and Subject Matter Experts through the process of developing training curriculum, courses, or work methods 3) Provide for leadership guidance (feedback, coordination with Field Supervisors and Managers) to those participating in our apprenticeship schools (e.g., Line School, Substation Electrician School, etc.) and assess needs for supporting documentation.
Responsibilities:
Responsibilities
- Supervise Technical Training and Work Procedures Specialists, Bargaining Unit instructors, and contractors in the development and delivery of training and work methods to support technical curriculums and work procedures. Manage the accuracy and quality of recordkeeping and the learning itself.
- Provide fair leadership and guidance whether employees are remote or on-site, assuring on-site presence is adequately covered. Perform yearly evaluation and contribute to yearly calibration activities
- Provide support and leadership to the trainees of various schools including Line School, Substation Electrician School, Continuing Ed programs, etc. Assure behavioral evaluations are fair and well documented, shared with employees in timely manner, and communicated to Field Managers and Field Supervisors.
- Assure instructional materials and work methods are developed, kept up to date, and coordinated with those who manage the storage of the content. Manage large-scale development projects including materials, activities, simulations, evaluations, and communications.
- Set priorities and juggle resources to assure we can meet customer needs with instructor, resources, and student training schedules.
- Supervise the building of simulations, acquiring resources, and securing the vehicles and equipment to conduct training.
- Maintain the ability to deliver technical training and work methods, as required, to meet the demands of peak work load periods or when a substitute is needed for the lead instructor.
- Contribute to budget control through the effective and efficient use of personnel, materials, tools, and equipment.
- Responsible for enforcing the standards of integrity, AA/EEO policies, safety rules and procedures applicable to the training process.
- In-person supervision of employees to ensure compliance with FLSA wage and hour issues as well as to monitor compliance with safety rules.
- The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers
- Performs other duties as assigned
- Complies with all policies and standards
Education & Experience
- Bachelor's degree in a technical discipline AND 5 years' experience OR an equivalent amount of education and experience on a year for year basis is required.
- A subject matter expert, with Journeyman or fully qualified level knowledge and experience, in one or more of the job classifications he/she is responsible for, and capable of substituting for the lead instructor as required (example, Journeyman Lineman, Journeyman Electrician, Journeyman Mechanic, Instrument man, Distribution Technician, System Operator, etc.).
- Demonstrated leadership skills including the ability to brief, communicate to, and collaborate with various levels of PPL EU leadership.
- Familiarization with Instructional Systems Design (ISD) or technical writing processes or willingness to learn the processes within the first year.
- Strong writing skills and proficient in the use of MS Office Tools to develop documents (MS Word and MS PowerPoint) and track them (Excel).
Preferred Qualifications
- 2-years of Leadership experience.
- Proficient in Microsoft Office tools used to develop instruction (e.g., Word, PowerPoint, navigating SharePoint sites).
- Willingness to learn and obtain qualifications for technical writing, instruction, and instructional design.
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