What are the responsibilities and job description for the Business Solutions Implementation Support position at PPLSI?
Job Summary
Under direct supervision, the Business Solutions Implementation Support is responsible for assisting the National Broker Implementation Team with various implementation activities. This position is accountable for customer satisfaction and quality execution of stated tasks throughout the process.
Responsibilities
The Business Solutions Implementation Support focuses on specific tasks or facets of the company as assigned by their direct leader. The Business Solutions Implementation Support is responsible for completing tactile tasks and completing assigned work duties that help drive the success of the organization.
The Business Solutions Implementation Support will have the ability to communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and the ability to maintain autonomy while working on projects and duties.
This position is ideal for someone who is detail-oriented, enjoys problem-solving, and thrives in a dynamic, fast-paced environment. It offers the opportunity to develop a deep understanding of business solutions and implementation processes, while also building strong relationships with clients and internal stakeholders.
Performance Outcomes
Operational Tasks
This is a non-exempt position.
Physical Requirements/ Work Environment
The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The duties of this position are performed in a professional office environment. Employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk and hear. Employee can work at the computer or other sedentary tasks for extended periods. Employee can conduct duties discreetly and impartially. Employee has regular and predictable attendance and punctuality with the ability to work on critical business days as deemed necessary, including some evenings and weekends to ensure all business is processed. Travel is not required for this position.
Additional Information
Location:
Ada
Department
9342 Business Solutions-Broker Services
Time Type
Full time
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.
Under direct supervision, the Business Solutions Implementation Support is responsible for assisting the National Broker Implementation Team with various implementation activities. This position is accountable for customer satisfaction and quality execution of stated tasks throughout the process.
Responsibilities
The Business Solutions Implementation Support focuses on specific tasks or facets of the company as assigned by their direct leader. The Business Solutions Implementation Support is responsible for completing tactile tasks and completing assigned work duties that help drive the success of the organization.
The Business Solutions Implementation Support will have the ability to communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and the ability to maintain autonomy while working on projects and duties.
This position is ideal for someone who is detail-oriented, enjoys problem-solving, and thrives in a dynamic, fast-paced environment. It offers the opportunity to develop a deep understanding of business solutions and implementation processes, while also building strong relationships with clients and internal stakeholders.
Performance Outcomes
Operational Tasks
- Setup of LegalShield Group Accounts in System I
- Facilitate Member/Client Upgrades
- Enter Data for LegalShield Group Accounts
- Other duties as assigned by leadership
- Prepare meeting notes and document deliverables
- Maintain, track, and organize the mailing of LegalShield promotional items (SWAG)
- Process new member welcome communication files
- Ensure successful processing of enrollment files
- Issue Resolution: Identify and escalate any issues or risks that may impact project timelines or deliverables
- Continuous Improvement: Contribute to the development of best practices and process improvements within the implementation team
- High school degree or equivalent required; Some college, Preferred
- 0-1 years prior experience working in customer service preferred
- Existing LegalShield or Client Service experience, Preferred
- Basic knowledge of computer applications
- Proficient in Word, Excel, and PowerPoint
- Strong written and verbal communication
- Excellent listening skills
- Requires an ability to handle multiple deadlines, provide a detailed-oriented, and analytical approach to daily duties and relationship building with a high degree of confidentiality.
- An ability to handle multiple deadlines, while working independently and maintaining a high degree of attention to detail, organization, accuracy, and sense of urgency.
- Requires an individual with a positive professional attitude who can work as a part of a team or individually.
- Critical thinking and problem-solving skills
- Proactive approach with a passion for service and an ability to thrive in a results driven environment
- Requires the ability to work under pressure and quickly adapt to change
This is a non-exempt position.
Physical Requirements/ Work Environment
The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The duties of this position are performed in a professional office environment. Employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk and hear. Employee can work at the computer or other sedentary tasks for extended periods. Employee can conduct duties discreetly and impartially. Employee has regular and predictable attendance and punctuality with the ability to work on critical business days as deemed necessary, including some evenings and weekends to ensure all business is processed. Travel is not required for this position.
Additional Information
Location:
Ada
Department
9342 Business Solutions-Broker Services
Time Type
Full time
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.
