What are the responsibilities and job description for the Agency Liaison position at PRA Group?
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary :
Responsible for facilitating PRA’s day-to-day maintenance and control monitoring of all Debt Collection Agencies (DCAs), including inventory management, placement and recalls.
Key Responsibilities (other duties may be assigned) :
Facilitates day-to-day maintenance of DCAs including agency placement, recall, and inventory management processes
Updates Company systems with data, payments and notes detailing the actions taken at agency partners
Acts as liaison between the Company and all DCAs, responding to Agency questions / requests and communicating PRA needs and expectations with Agencies
Reviews, analyzes, and validates Control Reporting results; identifies processing outliers and / or violations; reports results and submits recommendations to Management for remediation
Creates and maintains documentation for all Agency Management processes and controls
Assists management with quality assurance and compliance projects
Ensures compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
Completes all required compliance or other training
Professional Experience / Qualifications :
High school degree / GED, bachelor’s degree in business administration or related field preferred, or a demonstrable equivalent combination of formal education, on-the-job training, and / or work experience
1-2 years of experience with debt collections
1-2 years of experience in accounting / financial / banking or related industry preferred
Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and all other federal and state laws and regulations related collections preferred
Advanced proficiency with Windows
Intermediate Microsoft Office Skills including Word, Excel, PowerPoint, and Outlook
Intermediate ability to analyze, organize and prioritize work while ensuring accuracy and meeting deadlines
Intermediate ability to write reports, business correspondence, procedure manuals, and process documents
Intermediate ability to perform audits, conduct research, analyze information capture results, and report findings
Excellent verbal communication and customer service skills
Compliance Responsibilities :
Adhere to PRA CARES values and the Code of Conduct policy to the highest standards of ethics, and ensure compliance with all relevant policies, processes, and regulations.
Highlight / escalate any misconduct against the PRA CARES values, Code of Conduct Policy and or any other relevant policies, processes, and regulations.
Obtain understanding of governance and risk in relation to the role, ensuring to keep up to date with any regulatory changes in your local region and Europe.
Completion of all mandatory training that may adversely affect the business, interests, or reputation of any Group Company. All training should be completed within a timely manner.
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