Information Technology Project Manager

Job Summary: We are seeking an experienced Project Manager with expertise in production monitoring, automation, and support for large-scale enterprise environments. The ideal candidate will have at least 5 years of experience in managing production support activities, automating processes, and ensuring high system availability and performance. This role requires strong coordination skills, technical knowledge, and a focus on continuous improvement.

Primary Responsibilities:

• Production Monitoring & Automation: Oversee production support tasks across multiple teams (Tier-1 to Tier-3). Manage system health using monitoring tools like AppDynamics and Splunk, identify automation opportunities, and implement monitoring dashboards for various stakeholders.
• Production Support & System Recovery: Lead the production support process, collaborating with various teams to resolve incidents, conduct root cause analysis, and implement automation for incident resolution and system recovery.
• Project Planning & Coordination: Develop and manage project plans, schedules, and resources. Track project metrics and incident data, providing regular updates and identifying improvements through Agile retrospectives.
• Collaboration with Federated Delivery Teams: Work with delivery teams to create and manage stories for production-hardening features and incident resolution.
• Release Management & Product Readiness: Support the Release Manager in the Deployment Site Readiness Test (DSRT) and ensure production readiness for each PI deployment, including updating checklists and collaborating with Web Apps teams.
• Continuous Improvement & Best Practices: Drive improvements in production support processes, monitoring, and system performance through analysis, tool implementation, and proactive identification of technical debt.

Required Experience:

• 5 years in production monitoring, automation, and support management.
• Experience with tools like AppDynamics, Splunk, ELK, Prometheus, and Grafana.
• Familiarity with containerized environments (e.g., Kubernetes, OpenShift, AWS EKS).
• Knowledge of Service Mesh technologies like ISTIO.
• Experience in project planning, scheduling, and risk management.

Preferred Qualifications:

• Experience managing support across multiple teams (IT Operations, Production Support, Development).
• Hands-on experience with monitoring tools for cloud/container environments.
• Familiarity with IRS enterprise defect processes (IMR, PMR).

Key Skills:

• Project Management: Strong coordination, planning, and scheduling skills.
• Automation & Monitoring: Proficient with monitoring tools and automation processes.
• Cloud & Container Environments: Experience with Kubernetes, OpenShift, and AWS EKS.
• Collaboration & Communication: Effective communication with technical teams and stakeholders.
• Problem-Solving & Incident Management: Expertise in root cause analysis and incident prioritization.
• Job Type: Full-time