The Guest House | Lodging & Events Manager

Seeking Lodging & Event Manager for The Guest House Properties.

Come join our team in the Guest House Properties in the beautiful historic district of Hinton, WV.  The properties include guest houses, office space, conference and event spaces, and a cabin.  We strive for excellence for our customers and want a motivated leader to deliver a quality and excellent guest experience.

Oversee lodging accommodations and event operations in the heart of Hinton's National Historic District.  You will be responsible for ensuring seamless guest experiences from check-in to departure, as well as the managing, planning, and execution of various events.

Duties may include, but are not limited to:

• Guest Services
  • Answer inquiries pertaining to lodging/event policies and services, resolve guest complaints, and show accommodations when needed.
  • Receive and process advance registration payments, send confirmation communications, and process refunds as necessary.
  • Address escalated guest issues; handle lodging discounts and/or refunds for customer resolutions. 
  • Oversee booking strategies for event spaces; meet with potential guests, integrate lodging as necessary, and oversee and approve all contracts for event spaces. 
• Staff Management
  • Interview, hire, and coordinate with supervisor to train staff.
  • Observe and monitor staff performance to ensure efficient operation and adherence to policies and procedures. 
  • Coordinate front-office activities of lodging and conference facilities, and resolve problems.
• Administrative & Financial
  • Participate in financial activities, such as monitoring the revenue activity of the facilities, establishing budgets, and payment collection and recordkeeping.
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
  • Develop, implement, and maintain policies and procedures of operations, and prepare required paperwork pertaining to department functions. 
  • Oversee and manage property management systems for bookings, guest communications, and financial reporting.
  • Confer and cooperate with other managers to ensure coordination of lodging/event activities.
  • Maintain and manage listings on OTA platforms, update property descriptions and photos.
• Marketing
  • Create and manage seasonal offers and promotional campaigns.
  • Coordinate with marketing to perform advertising, marketing, and PR campaigns, and to maintain website and social media platforms up-to-date according to brand standards.

Qualified applicants should be able to:

• Communicate effectively in both written and verbal communications
• Have experience using email, calendar scheduling, MS Office Suite (Excel, Outlook, Word)
• Use mapping tools, such as Google Maps, and provide directions to guests
• Knowledge and experience with facility management software, preferably ThinkReservations and Lynx
• Use of social media and website platforms, preferably HootSuite, Facebook, Instagram, TikTok, and Wix
• Professional demeanor with experience leading a team, and ability to effectively collaborate with internal and external leaders
• Passion and knowledge of the Hinton National Historic District and the surrounding area

Offering a competitive salary and benefits, such as medical, dental, vision, disability and basic life insurance at no cost to employees, and education reimbursement assistance.

EOE Employer.

About MountainPlex Properties

MountainPlex Properties, LLC is a holding company dedicated to the restoration and sustainability of the Hinton National Historic District in Hinton, West Virginia—a turn-of-the-century boomtown on the mainline of the Chesapeake & Ohio Railway. MountainPlex Properties operates The Market on Courthouse Square, a gourmet deli and gift shop; The Guest House Inn on Courthouse Square, a non-hosted Bed & Breakfast and Conference Center; The Ritz Theatre Cinema & Performing Arts; Otter & Oak, outfitter, and more store; The Ticket 102.3, ESPN radio, and radioAM1380.com, Historic Hinton's Hometown Radio; along with historic residential and commercial property rentals.