What are the responsibilities and job description for the Director, User Experience position at PracticeTek?
Who We Are
PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare: high-quality care delivered seamlessly and on demand, without the burden and confusion of traditional systems. We are a collection of best-in-class software solutions that serve the retail healthcare market, including dental, orthodontic, chiropractic, optometry, and dermatology practices. Our solutions empower allied professionals to connect with their patients and grow their business. The result is better care, lower workloads for staff, and less overhead costs for providers — which means more resources for improving patient care.
Department Overview
The User Experience department is responsible for the way our customers feel when they use our products. Users feel about products the way they feel about themselves when using them. If they feel smart and capable, the product is indispensable. If they feel stupid and confused, the product is dumb and useless. These feelings affect everyone’s success. Beyond enabling feature functionality, we design experiences that leave users feeling great about themselves and what they can accomplish. We work as a high trust, high competency team. Our designers are individually skillful and collectively brilliant. As part of the Product organization, User Experience partners closely with Product Managers, customers, engineers, and other stakeholders to consistently conceive and deliver experiences and designs that are functionally elegant, implementable, and intuitive. Our team is powered by creative, curious, and inventive people with deep market knowledge and a track record for delivering dizzying results because they have a passion for creating mind-blowing practice and patient experiences.
Your Areas Of Accountability
PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare: high-quality care delivered seamlessly and on demand, without the burden and confusion of traditional systems. We are a collection of best-in-class software solutions that serve the retail healthcare market, including dental, orthodontic, chiropractic, optometry, and dermatology practices. Our solutions empower allied professionals to connect with their patients and grow their business. The result is better care, lower workloads for staff, and less overhead costs for providers — which means more resources for improving patient care.
Department Overview
The User Experience department is responsible for the way our customers feel when they use our products. Users feel about products the way they feel about themselves when using them. If they feel smart and capable, the product is indispensable. If they feel stupid and confused, the product is dumb and useless. These feelings affect everyone’s success. Beyond enabling feature functionality, we design experiences that leave users feeling great about themselves and what they can accomplish. We work as a high trust, high competency team. Our designers are individually skillful and collectively brilliant. As part of the Product organization, User Experience partners closely with Product Managers, customers, engineers, and other stakeholders to consistently conceive and deliver experiences and designs that are functionally elegant, implementable, and intuitive. Our team is powered by creative, curious, and inventive people with deep market knowledge and a track record for delivering dizzying results because they have a passion for creating mind-blowing practice and patient experiences.
Your Areas Of Accountability
- You are the ultimate customer and business champion—ensuring that we create smile-inducing, rapidly implementable customer experiences at the pace of a cutting-edge SaaS company.
- Company-wide leadership of UX/UI designers. You hire, grow, and enable them through mentorship. Building world-class processes, decision-making, and collaboration.
- Develop core healthcare experiences that can be quickly adapted and implemented in multiple practice management systems across our portfolio.
- Establish and manage to benchmark KPI’s that enable us to consistently measure the success of our design processes and individual designs.
- For our legacy products, astonish the market with UX/UI advances that reset user beliefs.
- Adaptively execute. Leading the team to fluidly pivot when needed.
- Be the uber-expert on practice management system design and on the projects your team invests in.
- 8 years of SaaS User Interface/Experience Design leadership preferably in the healthcare management industry.
- Proven experience as a UX/UI designer in an agile software development environment.
- Your track record demonstrates increasing levels of innovative success highlighted by elegant, impactful designs.
- Experience working across a portfolio of products.
- Data-informed decision making. Comfortable with product analytics, reasoning, and rhetoric.
- Leadership - proven ability to facilitate alignment around powerful vision and then adaptively execute while developing people for the next level.
- Written and verbal communication. Strong presentation creation and oratory skills.
- Comfortable interacting with engineers, business leaders, customers, marketing, customers, partners, customer success, and sales.
- You play well with others but execute whether anyone is looking or not.
