Department Manager, Prada Hawaii Ala Moana

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

The Department Manager is responsible for meeting department goals, driving the department business in partnership with the General/Store Manager to guarantee the achievement of the quantitative and qualitative objectives set for his/her department and for the store.

They are also responsible for floor coverage, merchandising and marketing of the product in the department/store, and assistance in upholding policies, practices and procedures of general store activities. The Department Manager leads, coaches and develops his/her team by being a role model in the store and in the luxury market.

RESPONSIBILITES

• Manage sales and ensure all clients receive the highest degree of sophistication and superior service, in order to foster the development of loyal clients
• Meet department’s sales plan and achieve store goals set by the Company
• Promote and educate their team and the client on brand identity and Prada DNA
• Confidently overcome client’s objections and provide guidance to the Client Advisors on how to successfully close the sale
• Foster a strong private appointment culture
• Demonstrate superior knowledge in product categories; train, develop, and educate selling teams in the categories under their responsibilities, in partnership and collaboration with the General Manager, to make sure that the team has exceptional product knowledge to deliver elevated client experience
• Uphold policies, practices and procedures of general store activities and execute them in a timely manner in order to protect the client experience, as well as the company assets
• Communicate relevant information to general managers, buyers, regional director and store teams.
• In collaboration with the General/Store Manager, provide Retail Merchandisers with prompt and accurate feedback on any request of products related to his/her category,
• Leverage inventory with visual planners for product displays and animations to further support category performance
• Ensure the department image and product care are in line with corporate standards and that the staff is aware of this standard
• Handle and rectify clients’ complaints, with the support of General Manager
• Participate in and lead department meetings, store meetings and all product presentations for his/her Product categories
• Participate in the inventory process
• Collaborate with other colleagues and management in a professional manner to achieve business objectives
• Communicate any pertinent information gathered from client to upper management
• Constantly keep up-to-date regarding fashion trends; know and monitor competition

KNOWLEDGE AND SKILLS

• Strong business acumen and analytical skills
• Comprehensive knowledge of the Luxury Fashion Industry and its trends
• Superior customer service skills
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Business awareness
• Leadership and coaching skills
• Relationship building
• Dependability
• Flexibility in schedule and working hours