Customer Service Specialist

Technical Support Specialist


Summary: 

Pragmatyxs, Inc. specializes in developing, integrating, deploying, and supporting advanced barcode and product labeling software solutions tailored for various industries, including pharmaceuticals, medical devices, aerospace, and food and beverage.

Essential Duties and Responsibilities: 


·      Provide client support and technical issue resolution via email, telephone, and other electronic media.

·      Assist the customer in setup and configuration of Pragmatyxs provided software and related third-party applications.

·      Provide training to clients in the use of system and applications as related to products offered by Pragmatyxs.

·      Obtain understanding of the systems and application operating platforms related to Pragmatyxs offered services.

·      Identify and correct or advise, on operational issues in client computer systems.

·      Execute and evaluate detailed test scripts and perform ad hoc testing on Pragmatyxs offered software.

The Ideal candidate will also possess the following skills:

·      Able to work independently and efficiently to meet deadlines.

·      Able to promptly answer support related email, phone calls, and other electronic communications.

·      Self-motivated, detail-oriented, and organized.

·      Experience with troubleshooting and resolving hardware and software issues such as configuration, networking, printing, etc.

·      Proficient in Internet related applications and protocols such as email, web browsers, https, ssl, and ftp.

·      Excellent communications (oral and written), interpersonal, organizational, and presentation skills.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

·      Education and/or Experience:

• Preferred Education: A degree in Information Technology or a related field is preferred.
• Equivalent Qualifications: In lieu of a degree, we consider relevant industry certifications such as CompTIA ITF , Microsoft Certified: Azure Fundamentals, etc., as suitable qualifications.
• Experience: At least three years of experience in technical or customer support, ideally in a software or IT environment. Experience should include troubleshooting, customer interaction, and working with IT systems.

·      Language Skills: 
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

·      Ability to work under pressure:  The ability to work under pressure and to deadlines and service level objectives is crucial.

·      Reasoning Ability: 
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

·      Computer Skills: 
To perform this job successfully, an individual should have some basic knowledge of web-based applications; basic configuration and use of the Windows Operating Systems, printing, cloud concepts, and client software. Familiarity with relational database systems such as Microsoft SQL Server and Oracle an advantage.

Pragmatyxs is committed to diversity in the workplace and is an equal opportunity employer. We encourage all qualified individuals to apply, especially those who believe they bring unique expertise to the team.