Coffee Bar Attendant - Full Time

Responsible for reviewing and promptly filling guests orders for the shift, handling food in a safe manner and ensuring the work area is always clean and neat. Provides courteous, friendly, and efficient guest service to guests and team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as: espresso, cafe latte, cappuccino, and various coffee drinks
• Greets all guests with fast, friendly, personalized service and develops a rapport with guests by learning their names, favorite drinks and food items
• Educates guests by presenting and explaining the coffee drink menu; answering questions
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, cookies, etc. for the coffee bar
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines
• Operates a cash register/POS System, ringing the proper amount into the register and giving the guest the correct change
• Accounts for all cash, charge, and complimentary sales according to established procedure
• Maintains integrity of all financial controls and responsibilities
• Must project professionalism, and a consistently friendly demeanor
• Appears in publicity photos
• Promotes casino events and programs
• Provides personalized service and uses guest name
• Resolve service problems according to guidelines
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Performs the duties of a Food Server, Cashier/Host, Steward, or Server Assistant as needed in assigned F&B outlets
• Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

• Must be 17 years of age
• Must be able to read, write legibly, understand and speak English
• Basic mathematic proficiency
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
• Must meet professional appearance standards as prescribed by Prairie Band Casino & Resort Team Member Handbook
• A record of satisfactory performance and reliability in all prior and current employment

Preferred

• High school diploma or GED
• Prior cash handling and cash register experience
• Knowledge of coffee bar ingredients and experience in proper preparation techniques

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be physically mobile with reasonable accommodation
• Must be able to respond to visual and aural cues
• Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, and stoop while preparing beverages
• Must be able to stand and walk for up to eight hours
• Operate in mentally and physically stressful situations
• Able to work in constricting areas
• Able to tolerate second-hand smoke, noise, bright lights
• Able to work at a fast pace in often crowded/noisy environment
• Must be able to meet the level three or medium work requirements based on the Department of Labor Dictionary of Titles:  Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort’s hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.